What are the responsibilities and job description for the Front Desk Agent (Part Time - Weekends) position at Wyndham Indianapolis West?
Job Summary:
We are seeking a Part-Time Front Desk Agent to join our team and be the first point of contact for our guests. As a Front Desk Agent, you will be responsible for providing a friendly and efficient check-in and check-out process, answering phone calls, managing reservations, and addressing guest inquiries and concerns promptly and professionally.
Qualifications:
- High school diploma or equivalent
- Proven customer service experience
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite
- Ability to multitask and work effectively in a fast-paced environment
- Strong problem-solving skills
- Attention to detail
Responsibilities:
- Greeting and checking in guests in a friendly and professional manner
- Managing reservations and cancellations
- Answering phone calls and responding to guest inquiries
- Assisting guests with requests and resolving any issues or complaints
- Maintaining a clean and organized front desk area
- Collaborating with other hotel staff to ensure guest satisfaction
- Adhering to all company policies and procedures
- Handling cash and credit card transactions accurately
Schedule:
This is a Part-Time position primarily on weekends. Flexibility in scheduling is required to cover occasional weekday shifts as needed.
