What are the responsibilities and job description for the Hotel Night Audit - Front Desk Representative position at Wyndham Property?
Seeking candidate with prior hotel front desk experience for night audit as well as alternating shifts. Must have your own transportation and be reliable. Must be able to handle guest situations with professionalism and a smile.
ONLY CANDIDATES WITH PREVIOUS HOTEL FRONT DESK EXPERIENCE WILL BE CONSIDERED!!!
Compensation : 11 hourly
Responsibilities :
- Process guest registrations, including collecting payments and deposits
- Handle any Guest issues to provide the best Guest Service Satisfaction
- Front desk staff works cohesively with Maintenance and Housekeeping staff / supervisors
- Able to communicate with the General Manager to resolve any payment or guest room issues
- Respond to guest needs, special requests, and complaints and alert the appropriate manager as needed
- Perform nightly duties including running night reports
- Maintain room status inventory of clean / dirty vacant rooms
- Communicate all pertinent shift information to the changing shift and the General Manager
- Able to keep track of out-of-order rooms and follow up with maintenance on any repair issues
- Maintain and clean lobby and bathrooms as needed
Qualifications :
About Company
Our Wyndham property is in the center of the business district of Warner Robins. We are located close to the Warner Robins Air Force Base. Our employees are expected to work as a team and be able to handle all guest situations with a smile!
Salary : $11