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ESSENTIAL FUNCTIONS
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- Demonstrates leadership, integrity, teamwork, quality and urgency in the performance of one's functions and responsibilities to ensure the goals of customer satisfaction, market dominance and profitability are achieved.
• Conduct regular calls on a weekly, monthly and quarterly basis. 24/7 emergency calls from customers will be responded to.
• Participate in Quoting Parts and Service then own the quote. Presentation and follow-up are the TSR’s responsibility.
• Overnight travel during the week will be required.
• Will monitor and direct customer parts & service delivery, cost reduction programs, lead-time improvements and quality improvement projects that will enhance customer value and business unit results.
• Facilitate component management with parts personnel of the service exchange program for customers.
• Focus on expanding aftermarket product offerings, i.e., Wire Rope, G.E.T., etc.
• Counsel machine owners on the lowest possible operating costs for Caterpillar and/or non-OEM draglines, shovels and drills.
• Inspect machines and provide evaluation with others.
• Work with CAT mining support on component or parts warranty and goodwill.
• Adhere to established standards, policies and practices relating to quality, cost reduction, safety, ergonomics, etc. in performing assigned duties.
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ADDITIONAL FUNCTIONS
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Provide technical oversight for various field and shop projects by supplying necessary technical information including drawings, technical specification, service advisories, etc.
• Responsible for aftermarket parts, component forecasting and PLEO (Plan for Every Outage).
• Assist Mine Maintenance Planning departments for shovels, draglines and drills.
• Support Continuous Process Improvement (CPI), making sure new ideas are generated, worked and implemented, and any roadblocks are eliminated.
• Initiate and conduct process improvement dialogues with Supervisors, Team Leads and Team Members.
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QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY
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- High school diploma or equivalent.
- College degree or equivalent work experience.
- Minimum of five (5) years’ experience in a mining equipment company.
- Business math proficiency. Strong analytical, problem solving and negotiation skills.
- Valid driver’s license in good standing allowing TSR to operate company vehicles.
- Good human relations skills to develop a cooperative work relationship with others inside and outside the department.
- Thorough knowledge of the technical and electrical components of mining equipment.
- Excellent oral and written communication.
- Ability to utilize the materials available to sell products.
- Public speaking skills.
- Advanced computer (PC) skills. EXCEL, Word, Outlook
- Utilize basic selling skills (communication style, questioning, listening, feature/benefit relationship, call planning, territory management, objections, use of visuals, negotiating and closing) to effectively win the available business.
- Able to organize one's time, resources and accounts.
- Self-motivated.
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MATERIAL AND EQUIPMENT DIRECTLY USED
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· Company forms for quotes, rental contract, invoicing, call reporting, expense accounting and the like.
· Product literature and reference material.
· Personal computer, mobile phone.
· Company assigned vehicle
· Company files.
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PHYSICAL/ENVIRONMENTAL REQUIREMENTS
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· Company facilities, customer offices and job sites. Physical activities include normal office work, driving, climbing on machines, capability to see, hear and feel machine condition indications.
· Able to work long days.
· Travel required.
· TSR needs to be able to lift 50 pounds and carry heavy items.
· Use of all necessary personal protective equipment.
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