Quality Engineer - Customer Quality

Description

JOB TITLE: Quality Engineer Customer Quality

Functions / Duties:

• Customer Quality Issues Coordination/Investigation into customer quality issues including compilation of 8D reports, corrective and preventive actions and presentation, as necessary, to customers via email, through conference calls and/or during on-site meetings.
• Quality Management System Documentation as it relates specifically to incoming critical materials and substrate device controls.
• Scrap System Coordination/Facilitation/Investigations including follow up of corrective and preventive actions to ultimately provide customer satisfaction regarding the product quality.
• Audit System as internal auditor and preparation for customer and corporate audits
• Overall XFAB continual improvement and compliance gap identification and problem solving (primarily project based)

Responsibilities:

• Quality Management System documentation and controls associated with incoming critical controls.
• Coordination and upkeep of the activities related to internal Scrap system including facilitation, data request, follow up of actions for prevention and continual improvement and recordkeeping monitoring.
• Working with Product, Process and Equipment Engineers, customers, suppliers and other internal and external organizations to insure accomplishment of job requirements.
• Customer issue management responsibilities including investigation, root cause analysis, 8D compilation and action follow-up.
• Assistance and performance as an internal auditor in support of quality system improvement initiatives.
• Other Quality System duties as required
• Self starter (takes initiative)

Current Skills / Competencies:

• Excellent verbal and written communication, time management and prioritization skills and ability to successfully interact with all levels of the organization.
• Able to break down complex technical issues and communicate them to non-technical people.
• Knowledge of semiconductor process flows and Process Integration
• Technically curious, hard worker, ability to articulate information easily.
• Logical, data-based, analytical approach to solving problems.
• Ability to solve problems in a team environment. A good listener.
• Meticulous recordkeeping ability
• Must have the ability to deal with several concurrent issues with deadlines.
• Excellent Organization skills
• Experience in manufacturing with knowledge of process and quality control systems.
• Basic knowledge of statistics and process control applications preferred.
• Familiarity with PowerPoint, Excel (including V-Lookup and Pivot Tables) and Word required. Access and SharePoint is preferred.
• Familiarity/experience with ISO 9001 and/or IATF 16949. Auditor certification preferred.
• Knowledge of automotive quality tools such as APQP, PPAP, FMEA, Control Plans, MSA, 8D and SPC preferred.

Qualifications

Minimum Educational Requirements:

BS or MS in Electrical Engineering, EE Technology, Physics, Engineering Physics, Industrial Engineering, Chemical Engineering or equivalent experience in same or similar technical field.