Customer Quality Engineer

Lubbock (TX), USA

Job Description

JOB TITLE: Quality Engineer Customer Quality

Functions / Duties

• Customer Quality Issues Coordination/Investigation into customer quality issues including compilation of 8D reports, corrective and preventive actions and presentation, as necessary, to customers via email, through conference calls and/or during on-site meetings.
• Quality Management System Documentation as it relates specifically to incoming critical materials and substrate device controls.
• Scrap System Coordination/Facilitation/Investigations including follow up of corrective and preventive actions to ultimately provide customer satisfaction regarding the product quality.
• Audit System as internal auditor and preparation for customer and corporate audits
• Overall XFAB continual improvement and compliance gap identification and problem solving (primarily project based)
  
  

Responsibilities

• Quality Management System documentation and controls associated with incoming critical controls.
• Coordination and upkeep of the activities related to internal Scrap system including facilitation, data request, follow up of actions for prevention and continual improvement and recordkeeping monitoring.
• Working with Product, Process and Equipment Engineers, customers, suppliers and other internal and external organizations to insure accomplishment of job requirements.
• Customer issue management responsibilities including investigation, root cause analysis, 8D compilation and action follow-up.
• Assistance and performance as an internal auditor in support of quality system improvement initiatives.
• Other Quality System duties as required
• Self starter (takes initiative)
  
  

Current Skills / Competencies

• Excellent verbal and written communication, time management and prioritization skills and ability to successfully interact with all levels of the organization.
• Able to break down complex technical issues and communicate them to non-technical people.
• Knowledge of semiconductor process flows and Process Integration
• Technically curious, hard worker, ability to articulate information easily.
• Logical, data-based, analytical approach to solving problems.
• Ability to solve problems in a team environment. A good listener.
• Meticulous recordkeeping ability
• Must have the ability to deal with several concurrent issues with deadlines.
• Excellent Organization skills
• Experience in manufacturing with knowledge of process and quality control systems.
• Basic knowledge of statistics and process control applications preferred.
• Familiarity with PowerPoint, Excel (including V-Lookup and Pivot Tables) and Word required. Access and SharePoint is preferred.
• Familiarity/experience with ISO 9001 and/or IATF 16949. Auditor certification preferred.
• Knowledge of automotive quality tools such as APQP, PPAP, FMEA, Control Plans, MSA, 8D and SPC preferred.
  
  

Job requirements

Minimum Educational Requirements

BS or MS in Electrical Engineering, EE Technology, Physics, Engineering Physics, Industrial Engineering, Chemical Engineering or equivalent experience in same or similar technical field.

Contact person: Crystal Reich

or online at: hrlbb@xfab.com

Online Application

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