What are the responsibilities and job description for the Medical Scheduler - CSR position at X-Ray Associates of New Mexico?
Join an Exceptional Organization with more than 70 years in the New Mexico Medical Community. Our employees are the internal strength of our company and provide the knowledge, skills, experience and dedication that make X-Ray Associates an employer of choice in the healthcare community.
A full-time Medical Scheduler (Customer Service Rep) is sought by X-Ray Associates of New Mexico. This position is located in our Central Scheduling office on the west side.
Duties include taking in coming calls from patients and providers to schedule Imaging appointments, triage incoming calls for all facilities to provide patient scheduling, reception, billing, and information services. Make outgoing calls to patients for orders that are not scheduled yet, make out going calls to providers to obtain corrected imaging orders when needed. Communicate with all facilities for same day or next day addon appointments.
Position hours are: 8:00am - 5:00pm Monday through Friday.
Skills/ Requirements
- Requires a H.S. diploma or GED, with two years' of previous medical setting customer service experience.
- Excellent customer service skills are needed and confidentiality is required.
- You must be able to operate a computer using Windows operating system.
- Knowledge of medical terminology/anatomy is highly desirable.
- Two year Call center experience, or previous knowledge of radiology exams a Plus.
- Experience on an EMR is a plus.
- Bilingual (Spanish) is preferred
We offer an outstanding benefits package, including Four weeks of Paid Time Off, plus 7-8 additional Holidays per year. Medical, Dental, Vision, Life, LTD insurance benefits. Paid CEU's. Cash Balance Plan plus 401k with employer contribution up to 6.625% of annual salary.
NO Call, NO Weekends, No Holidays!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
