What are the responsibilities and job description for the X4 Technology | Call Center Manager position at X4 Technology?
Job Title : Call Center Manager
Location : Phoenix, Arizona
Salary : $100,000
A leading organization specializing in innovative solutions that improve the way people connect and interact with essential services. With a strong commitment to excellence and customer satisfaction, we provide cutting-edge technologies and services to clients worldwide.
About the Role
The team are looking for a proactive and experienced Call Center Manager to lead their customer support team. In this role, you will be responsible for ensuring operational excellence, fostering team development, and delivering exceptional customer experiences. This position offers an exciting opportunity to make a significant impact within a fast-paced and evolving environment.
Key Responsibilities
- Lead, coach, and develop a team of call center agents to consistently exceed performance metrics.
- Monitor daily operations to ensure adherence to service-level agreements (SLAs) and quality standards.
- Analyze call center data and trends to identify areas for improvement and implement effective solutions.
- Develop and implement training programs to enhance team skills and knowledge.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Address escalated customer concerns with professionalism and efficiency.
- Manage call center budgets, staffing, and resource allocation.
Key Requirements :
How to Apply
If you’re ready to take on a leadership role where you can make a real difference, we’d love to hear from you. Please apply to this role immediately, we have interview slots commencing 9th January.
Salary : $100,000
