What are the responsibilities and job description for the INSURANCE CUSTOMER SERVICE REPRESENTATIVE position at Xan Vargo State Farm?
Join Xan Vargo State Farm, a renowned and compassionate team dedicated to providing exceptional customer service in the heart of Lancaster, Ohio. As an Insurance Customer Service Representative, you will be at the forefront of delivering superior service and personalized assistance to our valued policyholders. While working in our welcoming office environment, you will play a vital role in assisting customers with their insurance needs, ensuring their satisfaction and loyalty. We are inviting you to be a part of our dynamic team, where your contributions are appreciated, and your growth is encouraged. At Xan Vargo State Farm, we foster a supportive atmosphere where positivity thrives, and customer satisfaction is paramount. If you're looking for an opportunity to make a meaningful impact and be part of a friendly and supportive community, we welcome you to apply and join us in making a difference.
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Evenings Off
Mon-Fri Schedule
Hands on Training
Responsibilities
Client Interaction : Provide friendly and efficient customer service to all policyholders by addressing their inquiries and concerns promptly.
Policy Assistance : Assist customers with understanding their insurance policies, making necessary adjustments, and processing claims.
Relationship Management : Build and maintain strong relationships with clients to ensure customer loyalty and satisfaction.
Problem Solving : Identify any issues or challenges faced by clients and offer practical solutions or escalate them as needed.
Documentation : Maintain accurate records of all customer interactions, policy updates, and transactions in our database.
Team Collaboration : Work closely with colleagues to ensure a cohesive approach to customer service and client retention strategies.
Requirement
Experience : Proven experience in customer service, preferably within the insurance industry.
Communication Skills : Strong verbal and written communication abilities are essential for effective client interaction.
Problem-Solving Skills : Ability to identify client needs and provide tailored solutions efficiently.
Interpersonal Skills : Maintain a approachable and friendly demeanor to build strong client relationships.
Organizational Skills : Capable of managing multiple tasks and prioritizing work effectively.
Technical Skills : Proficiency with standard office software and familiarity with customer management systems.
Education : High school diploma or equivalent required; higher education is a plus.
Salary : $35,000 - $60,000
