What are the responsibilities and job description for the LICENSED CUSTOMER SERVICE REPRESENTATIVE position at Xan Vargo State Farm?
Join Xan Vargo State Farm, a prominent insurance agency committed to delivering exceptional service from our office in Lancaster, Ohio. As a LICENSED CUSTOMER SERVICE REPRESENTATIVE, you will be part of a close-knit team that values customer satisfaction and community engagement. This position offers an inviting environment where hard work and dedication are recognized and rewarded. In this role, you'll serve as a vital link between the agency and our valued clients, providing personalized service and expert advice. If you are passionate about helping people and looking to build a career in insurance sales, this is the perfect opportunity for you to thrive and grow. Come be a part of our professionally enriching and positively inviting work culture.
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Evenings Off
Family Focused
Paid Holidays
Appreciation Lunches
Paid Volunteer Days
Responsibilities
Customer Interaction : Establish a warm and inviting relationship with clients, effectively understanding their insurance needs.
Policy Management : Assist clients with updates, changes, and renewals of their insurance policies to ensure continuous coverage.
Problem-Solving : Address and resolve client inquiries or issues in a timely and professional manner.
Documentation : Accurately maintain and update client records and information.
Compliance : Follow state and federal regulations to stay compliant with industry standards.
Support Sales : Work closely with the sales team to identify and capitalize on cross-sell and up-sell opportunities.
Training : Participate in ongoing training programs to stay informed about new products and industry changes.
Requirement
Licensing : Active state insurance license is required
Experience : Prior customer service experience in insurance or a related field preferred
Communication Skills : Strong verbal and written communication abilities
Customer-Oriented : Demonstrated commitment to client satisfaction
Problem-Solving : Ability to address and resolve client issues effectively
Organizational Skills : Excellent multitasking and organizational abilities
Team Player : Ability to work well within a team environment
Adaptability : Capability to learn new systems and processes quickly
Salary : $35,000 - $60,000
