What are the responsibilities and job description for the Activities Desk Clerk Lead - Grand Canyon South Rim position at Xanterra Parks & Resorts?
OverviewLive. Work. Explore. as a part of our Transportation team in Grand Canyon National Park!Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.We're hiring an Activities Desk Clerk Lead to Live. Work. Explore. at the South Rim of the Grand Canyon!Job Summary : Activity Desk Clerk Leads provide leadership of staff and operations in serving guests at the Activities Desk.The Details : Position Type : Full-Time, Year-RoundPay : $17.95 per hourSchedule : Typical schedule is 40 hours, 5 days / per week (may include weekends, evenings, and holidays)Why Grand Canyon South Rim?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.Life at the South Rim :
- Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
- Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!Benefits :
- Medical, Dental, Vision
- Paid Time Off and Holidays
- Disability Insurance
- 401k with match
- Life and AD&D Insurance
- Employee Assistance Program
- Wellness Programs
- Learning and Development ProgramsPerks :
- Free Grand Canyon National Park pass
- Rec Center - Fitness Equipment, Computers, and Free WiFi
- Paid Day off on your birthday
- Discounted mule rides
- Free Grand Canyon Railway Train Rides
- Retail, Lodging and Travel Discounts
- Planned employee trips and activities
- 15% Verizon service / products discount
- 350 Referral Bonus Program
- The adventure of a lifetime!Responsibilities
- Daily selling of transportation department activities with special attention to up selling whenever possible.
- Supervise and control daily inventory of Phantom Ranch accommodations and meals, livery rides and services, and bus tours throughout shift to prevent oversells.
- Prepare daily guest lists and forecast information for Phantom Ranch, the livery, and the tour bus operations.
- Assist the desk managers in providing support and coaching to the staff to ensure they provide consistent and a high level of service to our guests, both internal and external.
- Assist in the training of incoming Activities Desk staff as well as ongoing training that is needed for the desk staff to promote professional growth.
- Monitor staff performance and appearance, report to the Activities Desk Managers as necessary.
- Working with the desk managers and leads, maintain open and honest communication regarding guest or employee issues.
- Use discretion and professionalism when working with our guests handling complaints, making reasonable adjustments to guest accounts, as warranted.
- Assist the desk managers to ensure the staff is adhering to all Xanterra South Rim Risk Management and Environmental Department policies and procedures.
- Other duties as assigned.Qualifications
- Experience in a high volume guest service or client service position.
- Ability to train new personnel and maintain an ongoing training program.
- Previous Opera experience preferred.
- Demonstrated competency in handling cash and other payment methods.
- Ability to work with a diverse employee base and guest clientele in a variety of situations.
- Previous Leadership experience preferred.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $18
