Housing Manager - Yellowstone National Park

Overview

Live. Work. Explore. as a part of our Human Resources team in Yellowstone National Park!

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Housing Manager, you will oversee the daily operations of employee dormitories, manage housing staff, enforce policies, optimize bed usage, ensure fair room assignments, and foster community building to provide seasonal employees with exceptional living experiences

The Details:

Position Type: Seasonal

Season Dates: 4/1/2025-10/30/2025 or 4/1/2025- 10/17/2026

Pay: $1,740 bi-weekly

Schedule: Typical schedule is 40 hours, 5 days per week (will include weekends, evenings, and holidays)

Why Yellowstone National Park?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!
  
  

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program
  
  

Perks:

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!
  
  

Responsibilities

• Direct management, leadership, and development of the Housing Coordinator, Residence Coordinators (RC), and Dorm Custodians (DC).
• Create a safe, welcoming and inclusive environment for all residents through both staff interactions and the active and ongoing planning of dorm/community welcome/informational events at the beginning of the season and biweekly thereafter in each dorm.
• Guide RC staff to set clear expectations, build communities, encourage resident self-monitoring, take ownership of intervening in low-level offenses, and escalate concerns as appropriate to management, security, NPS, etc.
• Objectively and consistently initiate and/or monitor corrective and disciplinary action related to employee housing violations or other dorm-related infractions in line with company expectations for addressing such infractions. Involve Field or Gardiner HR for guidance on any issue related to respect, violence, harassment, or possible termination.
• Supervise Hourly Staff (RCs and DCs) on a daily basis including: creating weekly schedules to ensure residence and office coverage as needed; offering advice and feedback; conducting daily staff meetings; monitoring the work of each staff person with personal observation at the work site as often as possible; initiating corrective and disciplinary action when necessary to meet standards; offering activities which encourage teamwork among staff.
• Ensure proper preparation of residence facilities for occupancy, monitor use and upkeep throughout the season, and ensure proper closing procedures are performed. Ensure high standards of residence cleanliness and safety by conducting weekly inspections with written evaluations and follow-up with responsible staff on deficiencies.
• Track employee illness information as it relates to quarantine determinations through a spreadsheet and NPS illness reporting database. Utilize the quarantine guidelines process and work cooperatively and regularly with Security and HR to effectively manage quarantines. This includes scheduling of meals for those under quarantine, monitoring of discipline process relating to same when appropriate, and data entry into applicable NPS surveys.
• Equitably issue housing assignments on location in accordance with park wide expectations, including adherence to Category I and Category II housing designations, years of seniority, and individual preferences.
• Set dorm opening and closing schedules to maximize occupancy and minimize resource consumption.
• Work cooperatively with the HR and Operations Managers to resolve sensitive employee issues involving employee housing and/or off-duty behavior. Proactively share necessary concerns and information to aid in same.
• Work effectively with Security staff and guide all staff to do same. Utilize security reports prepared daily for follow-up on dormitory issues and initiate constructive conversations with Security staff when necessary for complete understanding of concerns. Maintain professional partnerships with Security at all times.
• Confidentially maintain personnel profiles of employees on location and files as needed; Accurately process pre/post season and termination paperwork; objectively assign appropriate termination codes, and complete all administrative functions in a timely manner.
• Control and accurately report location payroll and supply budgets, accurately maintain Kronos time records and report financials as directed;
• Facilitate correction of NPS Evaluation or other Maintenance issues in a timely manner.
• Respond in a timely manner to requests made from Employees, Operations, and HR.
• Participate in and monitor staff communication with Employees, Operations, and HR to ensure open and professional communication. Model and enforce a high degree of confidentiality and ensure that sensitive management of all employee related matters is being maintained throughout department.
• Manage onsite employee recreational vehicle sites including assignment, enforcement of NPS policies, accurate residence lists, timely maintenance, and contractor assignments.
  
  

Qualifications

• Prior experience in a housing management role or similar capacity preferred
• Prior management experience preferred
• Developed management skills relating to leadership, decision making, delegation, time management, problem solving and interpersonal communication.
• Office organization skills.
• Basic business administration skills.
• General knowledge of data systems.
  
  

Physical Requirements include:

• Must be able to lift items up to 25 pounds and shovel snow
• Must be able to walk and/or stand a minimum of 30 minutes at a time
• Must be able to walk up to one mile continuously
• Must be able to kneel or lay flat on the ground to inspect employee rooms and bathrooms.
• Must be able to climb stairs.
• Must be able to walk on uneven terrain, including icy and snow covered areas
• Must be able to remain seated for periods of 30-120 minutes or longer
  
  

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.