Roosevelt HR & Housing Manager - Yellowstone National Park

Overview

Live. Work. Explore. as a part of our Human Resources team in Yellowstone National Park!

The HR & Housing Manager at Yellowstone's Roosevelt location offers a unique opportunity to champion employee success and shape a positive work environment within a stunning natural setting. You'll lead and develop teams, navigate complex HR matters with sensitivity, and ensure compliance while fostering strong relationships across departments and with the National Park Service. If you're passionate about HR, dedicated to employee well-being, and thrive in a dynamic environment, seize this chance to make a real impact in one of America's most iconic national parks.

The Details:

Position Type: Seasonal

Season Dates: 4/1/2025-9/17/2025

Pay: $1,812 bi-weekly

Schedule: Typical schedule is 40 hours, 5 days per week (will include weekends, evenings, and holidays)

Why Yellowstone National Park?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!
  
  

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program
  
  

Perks:

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!
  
  

Responsibilities

• Train and guide managers in support of consistent employee documentation and discipline standards, ensuring adherence to parkwide practices, established company policy & procedure, State and Federal Law, and National Park Service standards.
• Effectively advise and lead seasonal property management teams on all aspects of Human Resource policy and practice through excellent interpersonal communication, teambuilding, continual development and positive coaching and feedback.
• Provide a sounding board for employees at all levels; handle personnel issues with sensitivity and confidentiality as required, resolve issues in a tactful and timely manner. When appropriate, utilize or provide employee with available support resources and make appropriate referrals.
• Objectively and consistently initiate and/or monitor corrective and disciplinary action related to employee conduct and company policy infractions.
• Serve as a primary resource for investigation in highly sensitive areas including claims of harassment, discrimination, threats of violence, etc. Perform thorough, timely, and effective investigations, conducting lawful and sensitive interviews and involving others as appropriate. Make recommendations and reach conclusions using judgment and application of policy and precedence. Involve and/or communicate necessary information to Operations, HR Support, Area HR Manager, and NPS as appropriate.
• Assess and triage situations and effectively identify those concerns needing to be escalated. Where appropriate, identifies the appropriate HR, Operations, or NPS contact and involves them for support in a timely and professional manner.
• Maintain confidential, complete, and legally compliant employee files and investigative files. Ensure main HR office is copied on relevant documents in a timely manner.
• Work cooperatively and confidentially with Department Managers, Operations, Support Staff and the HR/Housing team to resolve sensitive employee issues. Share necessary concerns and information to aid in same. Able to effectively triage and identify those situations needing to be escalated and making appropriate contact with HR leadership, Operations, and/or Support Staff.
• Actively support department and operations managers on company standards and practices related to the selection, training and managing of employees. Partner with the internal training department to identify department manager strengths and weaknesses with the goal of developing effective support systems and ongoing education.
• Provide relevant ongoing support training as necessary for Managers and Supervisors as well as conduct one-on-one coaching sessions with all new managers/supervisors in the areas of effective HIGs (How’s It Going) writing and administering and CALI (Corrective Action and Legal Issues) training.
• Actively monitor turnover trends and capture metrics to identify areas of concern related to retention.
• Manage employee and manager onboarding initiatives to ensure consistent, professional, and thorough training; Audit programs and make recommendations for enhancements to improve employee assimilation.
• Perform legally compliant terminations or serve as guidance, consult, and witness during terminations performed by others. Ensure terminations are conducted effectively and sensitively. Communicate with tact and diplomacy to those departments needing to be advised of termination information.
• Monitor employee on-boarding for newly arriving employees to your assigned area and make recommendations for program improvements.
• Continually seek improvement of efficiencies in processes and procedures throughout all operations with the goal of consistently improving standards of employee guest service while maintaining and/or reducing overall company liabilities and HR operating expenses.
• Support employee reward, recognition, and engagement programs to include the monitoring, tracking, and active encouragement of the “X-card” program.
• Attend various location and departmental meetings on a regular basis and contribute useful information as appropriate. Share information gained in meetings with entire HR department in an effort to support effective location communication.
• Develop strong partnerships with various Internal Customers including, but not limited to, Operations Teams, Parkwide HR Staff, Housing Staff, Security Staff, Managers & Supervisors, HR Support and NPS. Represents the HR department and Company in a professional and cooperative manner.
• Ensure timely and accurate processing of employee information including profile changes, payroll deductions, etc.
• Respond to requests and concerns from Employees, Support Staff, Management Staff, NPS and others as appropriate in a timely and professional manner.
• Prepare and facilitate HR-related training for seasonal HR Management staff.
• Utilize personnel reports and offer assistance to location departments as needed to accurately assess staffing issues (i.e., to compare actual staff numbers to budgeted staff numbers, to monitor room and board charges, to monitor staffing activities including, arrivals, transfers, promotions, terminations, etc.) and communicate concerns to appropriate location, support and HR Management staff.
• Perform weekly employee file audits and initiate steps (retraining, corrective action, etc.) to ensure appropriate file maintenance.
• Assist with seasonal Personnel staff hiring when vacancies occur during the season. Communicate with location on open positions both on-location and parkwide. Direct employees appropriately on both internal applications and transfer applications.
• Continuously work to develop and strengthen relationships with local management and NPS personnel at all locations while ensuring compliance with company and contract related directives.
• Ensure that all Housing expectations, as outlined in the Housing Manager and Assistant Housing Manager job descriptions are met, and all personnel are held accountable to outlined standards and expectations.
  
  

Qualifications

• Minimum of three years HR experience required or three years prior management experience with Xanterra
• Possession of valid drivers license and safe driving history required.
• Demonstrated skill in the areas of leadership, decision making, delegation, time management, problem solving, organizational and interpersonal communication.
• Excellent follow-up skills with ability to shift priorities and restructure time and energies to perform in an optimal capacity. Make sound judgment both independently or collaboratively.
• HR Certification preferred.
• Excellent oral and written communication skills.
• Ability to persuasively and professionally guide and motivate others and to effectively communicate complex information to a wide variety of audiences.
• Intermediate to advanced knowledge of Microsoft Word, Excel, and Outlook.
  
  

Physical Requirements include:

• Able to walk through location housing facilities, including climbing stairs, on a daily basis.
• Able to walk from HR office to offices of other location department managers on a daily basis.
• Able to remain seated for periods of 30-120 minutes or longer.
• Able to walk and/or stand a minimum of 30 minutes at a time.
• Able to walk up to one mile continuously.
• Able to walk on uneven terrain, including icy and snow-covered areas.
  
  

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.