What are the responsibilities and job description for the Director, One-Stop Student Services Center position at Xavier University of Louisiana?
Posting Details
Position Title
Director, One-Stop Student Services Center
FLSA
Exempt
Department
Office of Enrollment Management
Job Summary
Reporting to the Vice President for Enrollment Management, the Director of the One-Stop Student Services Center (One-Stop) will lead and manage day-to-day operational activities that are customer and student-centered. The Director will ensure the One-Stop provides seamless, integrated, and efficient services throughout the entire student life cycle. The center will include cross-functional solutions for student billing and payment, financial aid, registration activities, transcripts, and other administrative student services. This role will have a focus on creative implementation of new and existing structures, while providing daily leadership and assessments of key performance and project metrics. The Director will stay current on new and evolving strategies and tactics to ensure continuous improvement related to One-Stop functions. Other primary responsibilities include setting goals and strategic direction, implementing policies and procedures, overseeing business processes, systems usage and integration, and staffing oversight that includes hiring, coaching, supervising, and evaluation of student and professional staff members. This position requires a high level of professional judgment and excellent communication skills.
Minimum Qualifications
- Seven years of related marketing and communication experience which includes experience in a leadership and/or supervisory role.
- Familiarity with CRM systems and an interest in ongoing CRM research and development in the enrollment management field.
- Exceptional oral and written communication skills.
- Depth of experience in audience identification, multi-platform message development, data analysis, and strategic marketing and communication development.
- Ability to leverage data, national trends, and institutional goals in order to develop communications strategy.
Preferred Qualifications
- A graduate degree
- Exceptional communication skills, both oral and written, including skills to prepare data in appropriate form for C-suite level decision making.
- Analytical decision making and an ability to communicate vision clearly and broadly.
- Depth of experience in audience identification, multi-platform message development, data analysis, and strategic marketing and communication development.
- Ability to leverage data, national trends, and institutional goals in order to develop communications strategy.
- Willingness to participate in and learn from the admission selection process, financial aid process, registration process, and observing the student experience.
- Willingness to be a team player, student-centric, diplomatic, to collaborate across the university with key stakeholders, and an expert in consensus building and organizational acumen.
- Ability to grow talent and develop others.
Special Requirements Summary
- Familiarity with CRM systems and an interest in ongoing CRM research and development in the enrollment management field.
- Exceptional oral and written communication skills.
Work Hours
Full time
KSA's
Knowledge, Education, Experience, and Proficiencies
- A graduate degree
- Exceptional communication skills, both oral and written, including skills to prepare data in appropriate form for C-suite level decision making.
- Analytical decision making and an ability to communicate vision clearly and broadly.
- Depth of experience in audience identification, multi-platform message development, data analysis, and strategic marketing and communication development.
- Ability to leverage data, national trends, and institutional goals in order to develop communications strategy.
- Willingness to participate in and learn from the admission selection process, financial aid process, registration process, and observing the student experience.
Essential Duties and Responsibilities
Essential Duties and Responsibilities Description
- Provide data-inspired leadership and decision-making in the operations of the One-Stop Student Services Center.
- Plan, prioritize, implement, and execute excellent customer and student-centered services and activities that contribute to the university’s goals and objectives.
- Guide, lead, mentor, coach, and empower staff to provide excellent student services and encourage forward thinking, problem-solving, continuous improvement, and professional development. Hire, train, and assess employees.
- Support students and staff with complex issues, resolve referrals from other offices, and solve or de-escalate complicated issues using professional judgement and individual discretion.
- Collaborate with other units and offices to solve issues that may arise, and ensure streamlined, effective communication and promotions.
- Provide reports and data when requested by the administration.
- Stay current on trends, emerging systems, and new services by attending conferences, workshops, and webinars, participating in consortiums, reading research regarding best practices, etc.
- Represent the One-Stop internally and externally as needed.
Posting Number
S185P
Number of Vacancies
1
Desired Start Date
01/04/2022
Position End Date (if temporary)
Posting Date
10/26/2021
Application Review Date
10/29/2021
Closing Date
Open Until Filled
Yes
Special Instructions to Applicants
Submit an application online with a resume/curriculum vitae, statement of interest along with full contact information for three (3) professional references should be submitted.
Review of applications will begin October 29, 2021 and will continue until the position is
filled. www.jobs.xula.edu to apply.
Review of applications will begin October 29, 2021 and will continue until the position is
filled. www.jobs.xula.edu to apply.
Quicklink for Posting
https://jobs.xula.edu/postings/1635
About Xavier
Founded in 1925 by Saint Katherine Drexel and the Sisters of the Blessed Sacrament, Xavier is the only Catholic Historically Black College and University (HBCU). Located in New Orleans, the ultimate purpose of the University is to contribute to the promotion of a more just and humane society by preparing its students to assume roles of leadership and service in a global society. This preparation takes place in a diverse learning and teaching environment that incorporates all relevant educational means, including research and community service.
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