XBoat | Customer Success Specialist

About XBoat

XBoat is transforming rowing by creating the world's most advanced performance feedback and analysis tool for athletes and teams chasing high performance. To date, we’ve analyzed billions of data points for teams around the globe and supported multiple Olympians on their journey to the 2024 Paris Games. We are excited to be building a world-class team of sports technology experts and enthusiasts to shape the future of rowing!

The Opportunity

We are seeking a passionate individual to bring XBoat’s technology to the rowing community and ensure our customers find success from using our product. As an early team member, you will play a key role in shaping our product, culture and growth.

The Team

We are a group of rowers, entrepreneurs, engineers and technology enthusiasts. Our physical operations are located in Boston MA, and our team works both locally and around the world. We collaborate closely with a talented group of domestic and international vendors with decades of experience building world class technology for some of the world’s leading brands.

Key Responsibilities

• Customer Support & Success : Create and maintain strong customer relationships, from master scullers to olympic coaches, by delivering engaging product demos and presentations, facilitating customer onboarding, and providing outstanding virtual and field support.
• Community Engagement : Develop the XBoat community and brand by writing website content and articles, creating social media posts, communicating with our email lists, and facilitating customer conversations.
• Cross-functional Problem Solving : Collaborate with the team, our customers, and the rowing community to solve problems and uphold our commitments to quality and customer success.

Qualifications

Our Values

How to Apply

Please send your resume and a cover letter to contact@xboat.com with the subject line “Customer Success Specialist.” We look forward to hearing from you!