What are the responsibilities and job description for the DHS Quality Manager position at Xcelerate Solutions?
DHS Quality Manager
Xcelerate Solutions is seeking a Quality Manager to work our DHS Programs in Falls Church, VA. Candidates must have an active Top Secret level security clearance to be considered. Come join our award-winning organization and work with the most talented and brightest minds in the GovCon industry.
Location:
Falls Church, VA
Clearance:
Top Secret
Responsibilities:
- Assist the Quality Assurance Officer with meeting the monthly requirements of the DHS Quality Control Contact program (QCC). The QCC program requires contact to be made with interviewed persons and asking quality-related questions regarding their interview experience with our investigator. Should an issue arise with the source’s experience, the issue is recorded and forwarded to the Quality Assurance Officer.
- Maintain an organized record of all calls made, all issues tracked, and all deliverable reports assembled, processed and submitted.
- Assist with resolving lower-level issues which result from QCC calls.
- Assist with other deliverables as needed.
- Provide verbal counseling as needed to investigators under the direction of the Quality Assurance Officer in order to resolve issues that arise from the QCC program or other parts of the DHS contract.
- Maintain awareness of deliverable-related timetables and organize themselves accordingly so as to meet monthly deadlines successfully.
Minimum Requirements:
- Six (6) or more years of experience in the personnel security investigations or background investigations industry
- DHS Credentialed Investigator
- Bachelor’s degree from an accredited college or university
- Highly organized with the ability to work independently and efficiently.
- Strong sense of responsibility for deadlines and mission completion.
- Strong writing skills with the ability to adapt to government-approved formats.
Preferred Qualifications:
- Professional background related to DHS personnel security background investigations.
- Understanding of client-vendor relationships and expectations.
- Experience with retraining and/or counseling individuals.
- Proficiency with MS Word and MS Excel.
About Xcelerate Solutions:
Founded in 2009 and headquartered in McLean, VA, Xcelerate Solutions (www.xceleratesolutions.com) is one of America's fastest-growing companies. Xcelerate’s culture is defined by our diversified workforce of dynamic and versatile professionals, supported with growth and development opportunities that contribute to individual and company growth. This strong commitment to our employees has been recognized by our inclusion on the Washington Business Journal’s “50 Best Places to Work” list as well as being a “Great Place to Work” certified company with a 4.6 star, and a 99% CEO approval Glassdoor rating. Come find out why Xcelerate Solutions is one of the DC Metro top employers!
Xcelerate Solutions is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, age, equal pay, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or expression of another protected characteristic. As part of this commitment to the full inclusion of all qualified individuals, Xcelerate provides reasonable accommodations if needed because of an applicant's or an employee's disability.
Pay Transparency Notice: Xcelerate Solutions will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
