What are the responsibilities and job description for the Operations Manager – Middletown OH position at Xerox?
Description & Requirement
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For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
The operations manager will be responsible for managing resources, such as labor, materials, and equipment, to achieve quality, cost, and delivery goals in a multi-shift Reverse Logistics faciltiy. Analyzes and improves organizational processes, and work to improve quality, productivity and efficiency. Anticipates and tracks operational and tactical risks while formulating strategic solutions. Fosters teamwork and cooperation among direct staff and broader organizational groups.
Location:
Middletown OH
Schedule:
Monday through Friday - Day Shift
Key responsibilities also include being a champion for safety and environmental certifications, adhering to the Collective Bargaining Agreement (CBA), and maintaining ethical and respectful business practices.
Other key aspects include:
- · Formulates long and short-range strategies for continuous improvement.
- · Possesses the ability to nimbly react to market conditions and customer requirements while still delivering on KPI’s.
- · Demonstrates insatiable desire for Innovation and Lean as a cultural attribute throughout the operation.
- · Exhibits focus and stamina while delivering strategic transformation projects crafted with senior leadership.
- · Leverages technology and 5S to maintain a competitive advantage to other service options.
- · Identifies and tracks issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalates to appropriate level when required.
- · Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
- · Solicits and responds to feedback while gaining commitment and support.
- · Stays up to date on industry regulations, trends, and technology.
- · Ensures supervisors maintain training records for functional assignments accurately and timely.
- · Facilitates delivery of mandatory trainings such as Hazcom and Workplace Harassment Prevention.
Skills:
- Addressing operational concerns and issues, monitoring overall customer satisfaction
- Developing and implementing operational procedures and policies
- Analyzing training needs/requirements and anticipating constraints
- Excellent interpersonal communication and organizing skills to coordinate project activities
- Ability to communicate with others effectively
- Ability to work with details and time-sensitive issues
- Good decision-making skills and response to high-pressure situations
Requirements:
- Minimum of a Bachelor’s Degree
- Minimum of 7 years managerial or leadership experience
- Experience with a Union workforce preferred
- Prior participation in Lean Six Sigma, 5S, and Kaizen events a plus.
- Significant experience within logistics, light assembly, or fulfillment operations required.