What are the responsibilities and job description for the IT Technician Junior Support position at Xicom Technologies Ltd.?
Job Overview
The Junior IT Technician will report directly to the Director of Information Technology, serving as a primary resource for front-line support to end users. This role is essential for addressing IT-related inquiries from both local and remote users, ensuring the seamless operation of IT services across the organization.
Key Responsibilities
This position offers significant potential for professional development and advancement within the IT department, providing valuable experience that can lead to further career opportunities.
Company Culture And Values
Our organization promotes a collaborative work environment that values independent thinking and effective priority management. A positive demeanor and a commitment to assisting colleagues align with our core values.
Compensation And Benefits
The Junior IT Technician will report directly to the Director of Information Technology, serving as a primary resource for front-line support to end users. This role is essential for addressing IT-related inquiries from both local and remote users, ensuring the seamless operation of IT services across the organization.
Key Responsibilities
- Deliver help desk support to staff.
- Maintain an inventory database for all electronic devices, parts, and supplies.
- Assist in IT orientation sessions for new and current employees.
- Conduct installations and upgrades of Windows client/server operating systems, including necessary patches and hotfixes.
- Diagnose and troubleshoot hardware and software issues.
- Manage backup policies and relevant documentation.
- Oversee security measures, such as antivirus and intrusion detection systems.
- Develop and maintain technical documentation, diagrams, and procedures for designated technology areas.
- Ensure efficient operation of all equipment, including printers and phones, and address operational issues promptly.
- Perform additional duties as assigned.
- Proficient technical support and troubleshooting skills.
- Strong diagnostic abilities for both onsite and remote issues.
- Comprehensive knowledge of contemporary hardware, protocols, and standards.
- Exceptional analytical and problem-solving capabilities.
- Familiarity with various equipment types, such as computers, printers, and audio-visual devices.
- High proficiency in the MS Office suite.
- Excellent communication skills in both verbal and written English.
- Ability to maintain confidentiality and work independently.
- Strong team collaboration skills with a positive attitude.
- A Bachelor’s degree in Computer Science or a related field is preferred, or equivalent experience may be considered.
- 1-2 years of experience in an IT operational environment is advantageous.
- Proven capacity to diagnose and resolve technical issues effectively.
- Ability to build and maintain productive working relationships at all organizational levels.
This position offers significant potential for professional development and advancement within the IT department, providing valuable experience that can lead to further career opportunities.
Company Culture And Values
Our organization promotes a collaborative work environment that values independent thinking and effective priority management. A positive demeanor and a commitment to assisting colleagues align with our core values.
Compensation And Benefits
- Competitive annual salary.
- Comprehensive benefits package that includes medical, dental, life, and long-term disability insurance.
- RRSP program.
- Paid vacation.
