What are the responsibilities and job description for the Information Technology Support Specialist position at XNRGY Climate Systems?
Who are we?
XNRGY Climate Systems is a North American leader in sustainable design and advanced manufacturing of custom air treatment systems. We are focused on research and energy development, contributing to the reduction of carbon footprint.
We are excited to announce the opening of our new technology headquarters in Mesa, Arizona in 2025. This expansion reflects our commitment to growth and innovation in the climate solutions industry. As part of this expansion in the US, XNRGY is seeking a qualified IT Support Technician to join its team based in Mesa, Arizona. Reporting to the IT Director, you will be responsible for providing advanced technical support by diagnosing and resolving complex hardware and software issues, requiring a deeper understanding of systems and applications, often involving in-depth troubleshooting, remote access, and coordination with other IT teams to ensure timely problem resolution.
An overview of your responsibilities:
- Analyze and resolve complex technical issues, including network connectivity problems,
- application malfunctions, server configuration issues, and advanced hardware failures.
- Utilize remote access tools to troubleshoot issues on users' devices and systems
- Manage escalated tickets, documenting troubleshooting steps, and updating ticket status
- with clear communication
- Clearly explain technical concepts to users of varying technical abilities and provide appropriate solutions.
- Identify when an issue requires further escalation and provide necessary details for seamless
- transition.
- Contribute to internal knowledge base by documenting solutions to complex problems encountered.
- Perform basic system administration tasks like user account management, permissions updates, and software patching.
- Monitor system performance and identify potential issues before they impact users.
What you'll need, among other things!
- Minimum 3 years prior experience in a technical support role, preferably with some exposure to escalated issues.
- Possess a strong understanding of operating systems, network protocols, and company-specific applications to effectively diagnose and resolve issues.
- Strong understanding of Windows operating systems, network infrastructure, common applications, and troubleshooting techniques.
- Ability to analyze complex technical issues, identify root causes, and develop effective solutions.
- Excellent written and verbal communication to clearly explain technical concepts to users and collaborate with other IT teams.
- Provide a positive user experience by resolving issues efficiently and professionally.
Why choose XNRGY!
- Competitive salary
- Annual Bonus Incentive
- Medical, dental and vision insurance
- 401 K
- Paid time off
- A dynamic team, open to change to bring its color
- Modern state of the art facility with industry 4.0 technology in Mesa, Arizona
- Being part of a green industry transformation
- Fast-growing dynamic environment where entrepreneurial spirit is recognized
- Inclusive and diversity-friendly environment
- Career advancement: XNRGY promotes internal promotion
- Electric charging stations
At XNRGY Climate Systems, we are committed to fostering a diverse and inclusive workplace. We
believe that a variety of backgrounds, experiences, and perspectives are essential to driving innovation and achieving success. We welcome individuals who share our passion for sustainability and who are eager to contribute to a more positive environmental future.
Are you ready to join our driven team? Join a company that values courage, community, climate, customer and coherence. Be part of carving our footprint and joining a winning team!
