What are the responsibilities and job description for the Manager position at XO Bloom?
Job Opportunity: Hands-On Manager at XO Bloom in Westlake Village, CA
Are you passionate about flowers, events, retail, and creating exceptional customer experiences? XO Bloom, a premier floral and event design studio located at 966 S. Westlake Blvd, Suite 4, is seeking a dedicated and dynamic Manager to join our small but passionate team. Reporting directly to the owner, this role is perfect for someone hands-on, detail-oriented, and driven to provide outstanding customer service and build lasting client relationships.
Responsibilities:
- Customer Service & Retention: Cultivate strong relationships with clients to ensure exceptional service and long-term loyalty.
- Team Leadership: Train and oversee staff, ensuring operational excellence and that customer expectations are consistently exceeded.
- Floral & Event Coordination: Assist with floral design, event preparation, and execution as needed.
- Retail Sales & Design: Actively engage in retail sales with an eye for creative displays and innovative merchandising.
- Vendor & Inventory Management: Source and maintain vendor relationships to ensure the quality and timely delivery of materials, manage budgets, and monitor inventory levels.
- Administrative Tasks: Handle financial records, payment processing, and phone inquiries while maintaining a well-organized workspace.
- Health & Safety Protocols: Implement and enforce shop policies to ensure a safe and productive environment.
Qualifications:
- Previous experience in floral design, event management, or a related field is a must.
- A high school diploma or equivalent (additional training or certifications are a bonus).
- Strong leadership and organizational skills, with the ability to multitask and work efficiently in a fast-paced environment.
- Creativity and a keen eye for design to meet the needs of both retail and event clients.
- A self-driven, punctual, and hardworking attitude with a passion for exceeding client expectations.
What We Offer:
- A collaborative and creative work environment.
- Opportunities to work on high-end floral arrangements, events, and retail projects.
- The chance to contribute to a well-established and reputable brand in the Westlake Village area.
We’re excited to find the right candidate to lead and grow with us. If you’re ready to bring your skills and passion for floral design, customer service, and leadership to our team, apply today!
How to Apply:
Send your resume and a brief cover letter outlining your relevant experience to sarahz@xobloom.com
We look forward to hearing from you! Thank you for considering XO Bloom.