What are the responsibilities and job description for the Looking for Technical Analyst II in Atlanta GA(Hybrid role) position at Xoriant Corporation?
Job Details
Top 5 Must Haves: Strong People Skills, networking experience, wireless experience, Office 365, willingness to travel
The TA provides Service Delivery management by providing high uptime, managing local service contracts, and managing high-pressure issues and conflicts that arise during revenue generating sale-days. Travel requirement is 40%.
Qualifications
- Bachelor s degree in related field and 5 years experience
- Working experience supporting end-user computing devices
- Working experience working with incident, problem, and change management,
- Working experience in an ITIL-based environment
- Working experience as a participant in a change management process
- Working experience of Microsoft Office products
- Willingness to travel up to 25%.
- Ability to walk, stand, squat, kneel and climb to perform essential job duties required to troubleshoot, repair, and maintain technology equipment
- Excellent customer service skills required. The ability to meet SLAs and update customer with progress.
- Additional Tech Certification: A , Network , MCP, MCDST
- Apple Certified Support Professional (ACSP)
- Network certificates
- Working experience in Series/AS400 support
- Working experience in wireless (Mobile, WiFi, WAP)
- Working experience in network
- Working experience in audio/visual
- Working experience in Project Management
- Experience communicating with stakeholders
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
