What are the responsibilities and job description for the IT Operations Leader position at XpertTech?
Company Overview: XpertTech is a leading provider of technical support services. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
Job Summary: We are seeking an experienced Tech Support Manager to lead our Field Tech Support team. As a key member of our management team, you will be responsible for managing a team of IT professionals who provide phone, remote, and on-site support to our customers.
Responsibilities:
Requirements:
Key Qualifications: The ideal candidate will have a strong background in technical support, with experience in managing teams and developing strategic plans. You should be hands-on, with expertise in Windows Server and SQL environments. A bachelor's degree in Computer Science or related field is preferred. Experience with server installation, software training, and customer support is highly desirable.
Benefits: XpertTech offers a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off. You will also have opportunities for professional growth and development within the company.
Job Summary: We are seeking an experienced Tech Support Manager to lead our Field Tech Support team. As a key member of our management team, you will be responsible for managing a team of IT professionals who provide phone, remote, and on-site support to our customers.
Responsibilities:
- Manage a team of IT professionals who provide technical support to customers
- Develop and implement strategies to improve customer satisfaction and reduce support costs
- Collaborate with cross-functional teams to resolve complex technical issues
- Travel to customer sites to install, repair, and maintain hardware and software systems
Requirements:
Key Qualifications: The ideal candidate will have a strong background in technical support, with experience in managing teams and developing strategic plans. You should be hands-on, with expertise in Windows Server and SQL environments. A bachelor's degree in Computer Science or related field is preferred. Experience with server installation, software training, and customer support is highly desirable.
Benefits: XpertTech offers a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off. You will also have opportunities for professional growth and development within the company.
