What are the responsibilities and job description for the Customer care specialist position at XPO?
What you’ll need to succeed as a Customer Care Specialist at XPO
Minimum qualifications :
- 1 year of related work experience
- Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications
Preferred qualifications :
- High school diploma or equivalent work or military experience
- 3 years of customer service experience
- 1 year of transportation industry experience
- Available to work a variety of shifts
- Familiar with CRM technology (e.g. Salesforce.com)
- Able to identify and help implement continuous improvement solutions
- Able to understand instructions and pre-established guidelines to perform required tasks
About the Customer Care Specialist job
Pay, benefits and more :
- Competitive compensation package
- Full health insurance benefits available on day one
- Life and disability insurance
- 10 paid company holidays
- 401(k) option with company match
- Education assistance
What you’ll do on a typical day :
- Investigate distressed shipment and cargo claim concerns using a variety of tools and systems
- Keep the customer updated throughout the process, demonstrate empathy, and escalate issues as needed
- Use internal systems to understand shipment history, answer questions, and provide information to customers
- Support customer shipment change requests by engaging appropriate operational teams
- Answer a variety of customer inquiries using information in Edge, Corrections, Looker and other systems
- Perform system updates to trigger operational behaviors and desired outcomes
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.
At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.
If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here .
Last updated : 2024-11-26
