What are the responsibilities and job description for the Customer Service Representative position at XPO?
What you’ll need to succeed as a Customer Service Representative at XPO
Minimum qualifications:
- 2 years of customer service experience
- Strong computer, typing and 10-key skills
- Experience with Microsoft Office
- Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications:
- Transportation experience
- Excellent verbal and written communication skills
About the Customer Service Representative job
Pay, benefits and more:
- Expected pay range $22.01 to $25.26 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
- Full health insurance benefits on day one
- Life and disability insurance
- Earn up to 13 days PTO your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
What you’ll do on a typical day:
- Bill shipments according to applicable tariffs and pricing agreements
- Recognize and resolve documentation errors
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
- Process over, short and damaged freight and related documentation for customer resolution
Customer Service Representatives are required to:
- Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
Applications are accepted on an ongoing basis until all open positions in this location are filled.
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.
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