What are the responsibilities and job description for the Customer service representative position at XPO?
Solutions driven success.
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.
If you’re looking for a growth opportunity, join us at XPO.
What you’ll need to succeed as a Customer Service Representative at XPO
Minimum qualifications :
- 2 years of customer service experience
- Strong computer, typing and 10-key skills
- Experience with Microsoft Office
- Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications :
- Transportation experience
- Excellent verbal and written communication skills
About the Customer Service Representative job
Pay, benefits and more :
- Expected pay range : $22.01 to $ 25.26 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
- 3rd Shift, 10 : 00PM-6 : 30AM
- Full health insurance benefits on day one
- Life and disability insurance
- Earn up to 13 days PTO your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
What you’ll do on a typical day :
- Bill shipments according to applicable tariffs and pricing agreements
- Recognize and resolve documentation errors
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
- Process over, short and damaged freight and related documentation for customer resolution
Customer Service Representatives are required to :
Walk and / or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
We are proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement
here.
Last updated : 2024-06-04
Salary : $22 - $25
