Accounts Receivable/Credit and Collections

Summary:

The A/R Credit and Collections person will monitor receivables and collection of over-due balances and account reconciliation, coordinate collection/customer disputes between Sales/Operations and the customer, process, and post customer payments.

Job duties and responsibilities:

• Maintain and collect on the Honolulu Trucking & Inter-Island accounts
• Process, deposit and post payments – check, cash and credit card
• Research and respond to all internal and external customer inquiries
• Facilitate resolution of customer account issues
• Maintain records of contact and attempted contacts with delinquent customers
• Send final demands, payment plan and collections information as required
• Review and recommend accounts to be sent to collections
• Resolve adjustments on driver collects, refund requests, NSF checks
• Send out monthly statements via mail and email
• Prepare monthly aging report with notes as to the collection status of delinquent invoices
• 3rd Party Driver Collects
• Respond to credit reference requests
• Bank runs and prep bank deposits
• Petty Cash
• Purge accounting data per Record Retention guidelines
• Identify opportunities to enhance customer experience and provide feedback to management for process improvement.
• Ad Hoc duties as assigned

Qualifications and Skills:

An accounting degree/certificate, coursework in accounting, finance, business or bookkeeping and/or 2-3years experience in accounting, billing and/or credit and collections. Must have the ability to maintain confidentiality, have strong business acumen and practice ethical behavior and conduct.

• Basic proficiency in MS Office Suite – Excel and Word
• Establish and maintain effective working relationships with staff and management.
• Must be organized, detail-oriented, able to multi-task and work well under stressful situations
• Ensure confidentiality whilst handling private, and/or sensitive information
• Regular and predictable attendance required
• Excellent customer service, be results-oriented and team-focused
• Must comply with the company’s drug and alcohol testing requirements

Physical demands:

• Sit for long periods of time
• Use of office equipment such as phone, computer, scan/fax/print
• Interact with peers and customers in person and via technology
• Some travel via personal vehicle to and from financial institutions
• Some push/pull/lift/carry as needed
• Willingness to work flexible hours as needed

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.