What are the responsibilities and job description for the IT Support Desk Technician II position at Xpress Wellness Urgent Care?
Xpress Wellness is a leading healthcare care provider that is committed to delivering high-quality healthcare services. We are seeking a proactive and dedicated IT Help Desk Technician II to join our team. In this role, you will be responsible for providing first-level and second-level support to our healthcare staff and ensuring that all technology-related issues are resolved in a timely manner. You'll play a vital role in maintaining the operational efficiency of our IT systems and supporting our commitment to delivering exceptional healthcare services.
Responsibilities- Respond to user inquiries and provide technical support via phone, email, and in-person.
- Troubleshoot hardware and software issues related to desktop computers, laptops, printers, and peripheral devices.
- Assist with the installation, configuration, and maintenance of computer systems and software applications.
- Document support requests in the IT service management system and track the resolution process.
- Perform routine maintenance and updates on IT equipment and software.
- Contribute to the creation and maintenance of user guides and knowledge base articles.
- Provide training to staff on new software and technology tools as needed.
- Collaborate with other IT team members to identify and resolve technology issues.
- Participate in IT projects and initiatives aimed at improving the overall IT infrastructure.
- Maintain a high level of customer service and professionalism at all times.
- Associate's degree in Information Technology, Computer Science, CompTIA plus or a related field preferred; equivalent experience will be considered.
- 4 years of experience in a help desk or technical support role.
- 1 years of experience in a help desk or technical support role in level 2 support.
- Must have 1 years of experience supporting Microsoft 365 products.
- Must possess good working knowledge of networking, Active Directory Management, M365 User Management, Computer Imaging and IT Security concepts.
- Strong knowledge of Windows operating systems and common applications.
- Familiarity with hardware components and troubleshooting techniques.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Customer-focused mindset with a commitment to providing outstanding service.
- Knowledge of healthcare IT systems and applications is a plus.
Xpress Wellness offers a great working environment with the following perks:
- Competitive pay
- Generous PTO
- Health
- Dental
- Vision
- Retirement package with employer match
- Short-term disability long-term disability options
- Life insurance
