Spa Manager

Description

At XWELL: Health, Wellness, Beauty, indulge in our expansive selection of body and facial waxing services within our luxurious and inviting atmosphere. With membership options and a strong local following, our establishment sees a consistently high influx of guests.

The Spa Manager assumes a pivotal role within our business, serving as the guiding force in daily operations. This dynamic leader is tasked with propelling sales, overseeing the seamless execution of key business initiatives, and ensuring the day-to-day activities of our spa unfold with precision. Their dedication to excellence guarantees our customers a consistently impeccable experience, while simultaneously optimizing operational efficiency and profitability. As the primary driver of substantial change within the business, the Spa Manager plays a transformative role.

Our managers bear the responsibility of leading a team of Service/Treatment Specialists. They meticulously communicate and enforce policies and procedures, foster positive employee relations, and ensure the recruitment of top-tier team members.

Your Business

• Strategically steer and achieve financial objectives by vigilantly tracking revenue, expenses, and profitability in alignment with an annual budget.
• Employ data and metrics analysis to craft efficient work schedules, ensuring optimal coverage and resource utilization while adhering to contractually obligated operating hours.
• Diligently oversee licensing board rules and regulations within your unit, upholding stringent regulatory compliance.
• Collaborate seamlessly with our retail team to guarantee product availability through effective merchandising and proficient inventory management.
• Execute precise accounting and financial management responsibilities, encompassing tasks such as recording sales, monitoring daily cash flow, preparing bank deposits, and generating financial information crucial for informed decision-making.

Your Unit

• Lead the team in crafting an exceptional customer experience, where clients are pampered to perfection and welcomed with professionalism, friendliness, and promptness.
• Deliver unparalleled customer service by personally greeting and assisting customers, displaying exemplary floor leadership skills, and taking ownership of the sales floor.
• Ensure a secure and pristine spa environment, maintaining a commitment to safety and cleanliness.
• Direct and supervise employees dedicated to delivering best-in-class services, fostering a team that consistently exceeds customer expectations.

Your Team

• Conduct interviews, select top-tier talent, and seamlessly onboard new team members.
• Foster team cohesion and motivation, ensuring employees collaborate effectively.
• Uphold positive employee relations through open communication channels within the team.
• Provide ongoing training to enhance your team's proficiency in effectively promoting our products and services.
• Utilize data and metrics to measure and manage team performance, actively collaborating with your team to enhance unit efficiency.
• Create a comprehensive daily service and retail "Goal Guide" aligned with our Manager Playbook.
• Develop and mentor teams, emphasizing quality execution and achievement of business goals.
• Vigilantly monitor operations to guarantee compliance with pertinent health and safety standards.

Requirements

Requirements Work Experience Requirements

• Possess a minimum of 5 years of managerial experience in the spa, retail, hospitality, wellness, or beauty industry.
• Demonstrate proficiency in administrative and computer skills essential for accurate and timely reporting, cash handling and reconciliation, payroll management, service, and retail inventory oversight, record-keeping, and operation of Point of Sale (POS) systems.
• Display prior experience in recruitment and training.
• Exhibit a proven ability to cultivate a collaborative team spirit to successfully achieve business goals.
• Ability to lift, push, or pull up to thirty-five pounds, and stand or walk for up to 10 hours per day.
• This position, requires flexibility and availability to work varied shifts, including early mornings, holidays, evenings, and weekends.
• Must be able to lift/carry up to 35 pounds.

Education Requirements

• Bachelor’s Degree or Equivalent Work Experience.

Business Competencies

• P&L Mastery
• Communication
• Decision Making
• Leadership
• Results Driven
• Focus on Quality Delivery of Service and Support
• Productivity
• Customer Focus
• Teamwork

XWELL Competencies:

• Achieve Measurable Results
• Create the Right Environment for Guest and Team?
• Effectively Navigate Change and Ambiguity?
• Leverage Individual Development and Team to Grow?