What are the responsibilities and job description for the Telephony Engineer position at XSELL Technologies?
Overview
On behalf of XSELL Technologies, Lucas James Talent Partners is excited to announce a Telephony Solutions Engineer hybrid scheduled role in Chicago, IL.
About XSELL
Ready to write the best chapter of your career? XSELL Technologies leverages artificial intelligence as a foundational capability to listen, learn, and support agents in real time with the exact information they need to exceed customers’ expectations and deliver top-performer experiences.
Join us on our mission to empower agents, clients, and organizations to increase human performance and job satisfaction by making conversations more personal. We do this by pairing together the best elements of human touch and machine intelligence to drive results.
XSELL is currently seeking a Telephony Solution Engineer. This role will lead a comprehensive SaaS capability and technology gap analysis for existing and desired clients across all functions at XSELL. The role will develop business cases across multiple engagement models and associated architecture options, coordinate the selection of the right-fit engagement model architecture, develop a transition roadmap associated with the future state architecture, and get alignment from business stakeholders and vendors on the selected future state model and architecture.
What will you be doing?
- The Telephony Solution Engineer is expected to lead the collaboration with XSELL solution architects / SME / PMs and collaborate with client businesses.
- Map telephony and SaaS call center integration requirements to architecture diagrams.
- Lead high-level scoping and costing activities.
- Guide and influence team members and business colleagues.
- Ensure that new technology is appropriately introduced and integrated into client environments.
- Serve as a key representative on telephony integration initiatives.
- Working hands-on deploying, maintaining, and supporting telephony integration infrastructure.
- System Monitoring
- First Level of troubleshooting and data gathering of incidents
- Creating / updating needed AMI
- Lab Testing and maintenance
- Other Duties as required.
Here’s what you need to bring to the table :
XSELL is committed to a culture of teamwork; where everyone works together to plan, do, learn, and continuously improve. We accomplish that by staying true to our core values.
XSELL Technologies is an Equal Employment Opportunity Employer and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and / or receive other benefits and privileges of employment, please contact us.
