What are the responsibilities and job description for the Level 1 Help Desk Technician position at Xtek Partners?
Xtek Partners is looking for a Level 1 Help Desk Technician for a permanent, multi-year-long Staff Augmentation assignment (minimum 2-year commitment before transferring to another Xtek department) with a local school district in the Columbus, Ohio area.
EXPERIENCE REQUIRED
- Minimum 1-year professional technical support experience
- Good working knowledge of Apple MacBook, iPad/iPhone and Apple TV devices
- Basic wired/wireless network
- Audio/Visual device troubleshooting
- Imaging Windows Computers
- Must be well organized, personable and able to communicate effectively
- A , Network and other industry certifications a plus
OTHER REQUIREMENTS
- Valid Driver’s License and reliable transportation
- Must pass Background Check and Drug Screen
- Schedule is Mon-Fri, 7:00am to 3:30pm with 30 mins for lunch
We offer the following benefits:
- Paid Time Off: 12 days from start to 2 years, 18 days from 2-4 years, 24 days over 4 years (accrued per Bi-Weekly Pay Period)
- Health, Dental, Optical and Supplemental Insurance available
- 401k Matching with potential Profit Sharing
- Paid Training and Certification Exams plus Bonus or instant Salary Increase
- Many career path options and future opportunities
- Annual Company Holiday Party plus other office and off-site social events
Starting Salary Range is $38,000 to $40,000, depending on experience.
Job Type: Full-time
Pay: $38,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person
Salary : $38,000 - $40,000
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