What are the responsibilities and job description for the Service Advisor position at Xtreme Car Wash?
Job Summary
We are seeking a knowledgeable and guest-focused Service Advisor to join our dynamic team at our Full Service Car Wash. The ideal candidate will act as the primary point of contact for our guests, ensuring that their service needs are met with professionalism and efficiency. This role requires a strong understanding of sales, services and the ability to communicate effectively with both guests and team members.
Responsibilities
- Greet guests promptly and provide exceptional service throughout their visit.
- Assess guests needs by discussing vehicle issues and recommending wash packages and services based off the condition of their vehicle needs.
- Clearly Explain options to guests within 60 seconds.
- Coordinate with team members to ensure timely completion of services.
- Handle cash transactions accurately.
- Follow up with guests (if applicable) post-service to ensure satisfaction and address any concerns.
- Maintain a clean and organized service area, ensuring all POS equipment is in good working condition at all times.
Requirements
- Previous experience in a Service Advisor environment is preferred, particularly in a Car Wash or Dealership setting.
- Strong Car Wash knowledge with familiarity in detailing and membership sales.
- Excellent communication skills with the ability to explain technical information to guests in an understandable manner.
- Proven cash handling skills with attention to detail in managing transactions.
- Ability to work collaboratively within a team environment while also being self-motivated.
- A passion for providing outstanding guest service and building lasting relationships.
Join us as we strive to deliver top-notch Car Wash services while ensuring a positive experience for every guest!
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Flexible schedule
- Paid time off
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Rotating shift
- Split shift
Work Days:
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $10