What are the responsibilities and job description for the Technical Solutions Consultant position at Xtremepush?

About the Role

Xtremepush is a multi-channel engagement solution powered by a built-in, real-time customer data platform. With over 200 different sports betting and iGaming brands using the platform, we are one of the leading providers of customer engagement solutions in the iGaming industry. To support our ongoing growth and enhance our ability to assist clients, we are now growing our skilled team of Technical Solutions Consultants.

As a Technical Solutions Consultant at Xtremepush, you will be part of our Strategic Services team, reporting directly to the Director of Product & Services. You will become an expert in the technicalities of the Xtremepush platform and your primary role will be to serve as a trusted technical advisor for both internal and external stakeholders.

During the sales process, you will work with incoming clients to produce a technical discovery document, ensuring effective platform setup. You will provide technical assistance during onboarding, ensure optimal integrations, and support existing clients with technical challenges. As an expert in the Xtremepush platform, you will also offer strategic support, help clients create complex computations, analytical dashboards, machine learning models, and develop bespoke solutions for specific business challenges.

If you are looking to take your career to the next level during Xtremepush's exciting growth phase, we'd love to hear from you!

Please note that Xtremepush will not be accepting applications from recruiters or recruitment agencies.

LI-Hybrid

Key Responsibilities

Client Technical Support

Work with new clients to understand their technical requirements, documenting these in the form of a technical discovery document that will guide the integration process.
Assist account managers by supporting existing clients with technical challenges beyond those that can be handled by support.
Use your technical expertise and knowledge of the Xtremepush platform to ensure clients are maximising their effectiveness.

Technical Services

Using your SQL and analytical skills to deliver bespoke computations, dashboards and machine learning models for clients, advising on approach and considerations.

Supporting the strategic services team in their delivery of client briefs from a technical perspective, assisting them in the implementation of complex use cases.

Work closely with the customer data team to ensure effective running of Xtremepush's intelligence ecosystem, supporting development where necessary.

Platform Expertise & Direction

Develop a deep understanding of the Xtremepush platform to help deliver on the client technical support and technical services aspects of the role.

Utilise your position as a knowledgeable technical user of the Xtremepush platform that directly interacts with clients to help the product team shape new features.

Client Relationship Management

Build and maintain strong, long-lasting client relationships that help meet Xtremepush's business-wide KPIs.

Ensure that all technical services offered to clients are of an exceptional standard and set them up to see a tangible return on their investment.

Cross-functional Collaboration

Work closely with sales executives, account managers, product owners and the strategic services teams to ensure a cohesive approach to client needs.

Act as a coordinator of wider technical resources in response to client needs, supporting account managers in designing and leading cross-functional projects.

Your Experience and Qualifications

Proven technical support experience, preferably for SaaS platforms.

Strong understanding of web fundamentals (HTML, JavaScript, CSS, HTTP).

Good knowledge of RESTful APIs.

A strong interest or previous experience with AWS.

Strong and demonstrable SQL skills.

Excellent analytical and problem-solving skills.

Strong communication and presentation abilities.

Detail-oriented and organised, capable of organising cross-functional projects.

Ability to work independently and in a team environment.

Location

This hybrid role based in New York.

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