Salesforce Admin

Join Xurrent, a dynamic and innovative company that is reshaping the landscape of IT Service Management (ITSM). At Xurrent, we believe in the power of transformation, not just in the solutions we provide to our clients, but also in the careers of our team members. As a leader in the industry, we are on a mission to attract the best talent, those who are driven by curiosity, innovation, and a passion for making a real impact. Our platform is revolutionizing the way organizations manage their service relationships, and we are looking for dedicated individuals who are ready to join us in this journey of transformation.

If you're eager to be part of a forward-thinking company that thrives on community, engaging work, and grit, Xurrent is the place for you. We don't just offer jobs; we offer transformative career experiences. Our culture is built on empowerment, and we provide the resources and support needed for our team members to excel, innovate, and drive change. Join us at Xurrent and be part of a team that is shaping the future of ITSM while propelling your own career to new heights.

The GTM Admin will ensure cross-functional alignment of goals and execution associated with Salesforce and other GTM platforms. The GTM Admin will also educate teams on GTM systems, manage system licenses, audit usage, and drive best practices.

As a GTM Admin, your primary focus will be managing, optimizing, enabling, and training the team on the GTM systems. You should also be a strong communicator, hardworking, team-oriented, curious, creative, insightful, and comfortable working in a fast-paced environment with imperfect or limited information. Flexibility, open-mindedness, and the ability to generate solutions for ambiguous problems are critical to success in this role. The goal is to identify, unlock, and materialize value for the Xurrent business and our clients.

Responsibilities:

• Reporting to the Director of Business Operations and collaborating with the CFO, COO, Director of FP&A, VP of Sales, Director of Marketing and additional stakeholders as needed to ensure applications roll out to established timelines and adoption targets.


• Ensure that the team-facing tools and reporting are optimized for efficient use and that sales teams, sales/partner leadership, customer success leadership, and other teams (such as product) are sufficiently trained on these resources.


• Own the Salesforce system and additional GTM software platforms for the team (including tracking requests, reporting, monitoring integrations, data management, and training)


• Work together with internal SMEs and outside CSMs to establish robust education of GTM platforms used by the sales organization to ensure adequate understanding of the information presented.


• Build and maintain a resource library for all training materials related to the GTM systems and processes.


• Manage license assignment and purchasing for all GTM systems.


• Help audit quarterly use of GTM systems and provide recommendations on future tools and renewals.


• Own the tracking and negotiation of renewals on all GTM systems. 


• Work closely with sales leadership to build new territories and adjust territories based on varying team and strategic changes.


• Adapt the GTM tech stack based on the changing needs of the business - including implementation of new software, rebuilding of current systems, and sunsetting systems no longer of value to the organization.

Requirements:

• Salesforce Admin Certified


• 3-5 years experience managing GTM systems


• Experience managing tools outside of Salesforce like Outreach, Hubspot, Lusha, Gong, Clari, Docusign, Zaiper, LinkedIn Sales Navigator, LeanData, and Impartner


• Being proactive: Identify value add areas for senior leaders beyond day-to-day task


• Strong multitasking skills and ability to handle several work streams at any given time, in addition to being responsible for communications management


• Strong problem-solving ability in order to identify and solve issues when they arise, proposing options or a solution to the head of the team


• Critical thinker and self-starter who will take complete ownership and accountability.


• Excellent time/priority management skills: Ability to adjust to multiple demands and constantly shifting priorities under tight deadlines and time constraints


• Good use of initiative, judgment and decision making


• Excellent communicator: Ability to collaborate across all levels across the organization


• Strong Customer Service skills

Statement of Equal Opportunity

Xurrent is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or on the basis of any protected group status under any applicable law.