What are the responsibilities and job description for the Product Analyst position at Xyant Services?
Job Title: Product Analyst
Remote
Long Term Contract
The opportunity:
We are looking for a Product Analyst with strong foundational experience to join the Document Cloud Customer Zero team! If you love collaboration, problem-solving, and
writing communications, this role may be a great fit for you! The ideal candidate will help lead large and complex projects, be comfortable putting together & leading
presentations, and will possess the skills to interact, collaborate, and impact various personalities and functions, including stakeholders at the VP and Director levels,
internal customers, engineers, support, and product management.
What you’ll need to succeed:
• Excellent written and verbal communication skills: comfortable leading meetings, creating relationships, writing newsletters, documenting use cases, assisting with user outreach
• Skilled in MS Office, particularly in PowerPoint
• Ability to learn new technologies quickly
• Ability to effectively explain and demo technology to users
• Ability to understand complex issues to loop in appropriate resources
• An organized and curious self-starter who is inventive and able to work on projects with minimal mentorship
• Outstanding problem solving and analytical skills, including the ability to build clear observations, analysis, and conclusions based on customer interviews and data
• Ability to work in a global environment and work remotely with distributed teams
• Skilled in multi-tasking and prioritizing across multiple projects at the same time
• Strong attention to detail
• Ability to summarize and communicate effectively at the executive level
• Preferred but not required: experience using Acrobat and Acrobat Sign, familiar with APIs, AI tools, and Power Automate
Responsibilities:
• Partner with Customer Zero Product Manager and Product Analyst to provide day-to-day tactical objectives
• Provide insights and contribute to the team’s strategic direction.
• Help expand Customer Zero use cases to ensure alignment with Product, Sales and Engineering for new and existing features
• Document and track customer feature requests & feedback and present or relay to internal teams in a professional manner
• Prepare Executive-ready presentations, newsletters, and communications
• Lead key internal customer meetings, often with Senior leaders in attendance
• Act as an internal consultant/evangelist for Document Cloud & Document Cloud Customer Zero
• Partner with and knowledge share across our internal customers and partners
• Document use cases and share with Sales & stakeholders
• Assist with key stakeholder and internal customer meetings
• Help address internal customer tickets and issues using ServiceNow, looping in supporting teams where needed
• Help track team projects and keep system up to date
