VP/GM Utilities Services

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The General Manager, Utility Services has overall Profit & Loss responsibility for the sales, margin and growth Utility Services within Xylem’s Water Solutions and Services (WSS) organization which services municipalities throughout North America. As the senior member of WSS leadership team, this role is responsible to lead the development and execution of the strategy and managing the portfolio of solutions and services for the business unit. This is a commercially oriented role, where the executive will be outward-facing, presenting solution and services vision to clients and other external stakeholders. The role has direct line responsibility for sales, operations, profitability and market position in the business unit. This role requires a high level of collaboration with Xylem’s Global Operating Divisions and other functional groups. This is a dynamic commercial role in a fast-growing division and requires leadership, business development, sales, channel management, customer service, P&L ownership and product/market experience.

Strategy Development

• Strategically evaluate the Utility markets in North America for growth opportunities for the organization to leverage, incorporating those plans into the short- and long-term strategic planning cycle
• Develop business/growth plans with Xylem and WSS Global Operating Divisions to establish clear roadmaps for growth and evaluation of potential international expansion through key accounts
• Create and execute strategies to grow market share on a consistent basis in collaboration with the product management team, operations / supply chain and other functions
• Develop sales plans and budgets, establish sales targets and goals consistent with direction from the Division GMs and other stakeholders
• Create annual operating plan (AOP) for the division
• Make recommendations to M&A team for potential opportunities
• Commercially lead vendor relationship management strategies in concert with strategic sourcing
  
  

Customer Focus

• Develop strong relationships with existing and potential key customers and partners
• Develop and implement outcome based selling strategies for all opportunities
• Engage with customers of large capital opportunities
• Focus on the importance of exceeding customer requirements
• Establish and maintain effective customer relationships by personally, or in conjunction with others, resolving problems or responding to inquiries
• Promote customer focus in the Region by traveling with the team, visiting customers and key vendors
  
  

Operations Leadership

• Collaborate with operations in the SIOP process and strive to continually improve the process to deliver a robust demand pipeline
• Mitigate risk and grow operational efficiencies for profitable growth
• Support & drive sales process improvement towards operational excellence
• Create, monitor and own the divisional P&L
• Maximize operational efficiency of the Service Professionals with focus on future of work and digital models
  
  

Team Development & Performance Management

• Build sales competencies in direct selling, channel selling, and key account management, to more effectively sell full solutions and services portfolio
• Through leadership and coaching, build a cohesive, connected team of highly productive colleagues with functional capability to deliver revenue and profitability targets
• Acts as Change Agent and provides comprehensive change leadership to evolve business focused on profitable growth and customer centricity
• Consistently monitor leading performance metrics and champion changes for success
• Champion engagement and build organizational and people capabilities; develop future leaders, build the bench with diverse talent; import and export talent
• Live the Xylem High Impact Culture and exemplify our High Impact Behaviors to be inspired to innovate, highly empowered to succeed and highly accountable to deliver
• Drive a collaborative culture, using an open and transparent leadership style, leveraging all products and services to all clients
• Experience in portfolio functions, odor and corrosion control, vapor phase applications, drinking water disinfection, line monitoring, pipeline assessments and capital builds.
  
  

Position Requirements

• Bachelor’s degree required, MBA preferred
• 7-10 years of regional general management / leadership experience comprised of sales, planning, strategy, P&L leadership and segment management
• Experience with long term capital installments and multi-year operating contracts
• Sound leadership experience of managing teams remotely and across regions & countries
• Ability to understand & build technical process knowledge of water & wastewater integrated systems
• Stretch oriented, embraces and thrives on challenge
• Analytical skills that include the understanding of how to collect critical data, identify key themes and trends and translate them into plausible recommendations
• Ability to collaborate, build followership and buy-in, coach, and drive change across a variety of stakeholder groups in a fast-paced environment
• Continuous improvement mindset
• A high sense of urgency to effectively complete the task at hand
• Ability to balance and promote strategic focus while managing ad-hoc tactical initiatives
• Ability to motivate and drive success and wins through colleagues
• Strong experience in developing effective internal communications in a clear, succinct style
• Successful candidate maintains high ethical standards and works by a strong moral compass
• Successful candidate will be able to effectively convey their ideas and messages both formally and informally, in speaking and in writing. Excellent interpersonal and communication skills are essential. Ability to maintain composure under pressure
• Strong interpersonal skills are essential. Ability to work in a matrix environment, understand the complexities and nuances of a multinational organization
• Successful candidate effectively manages multiple tasks to complete complex projects
• Ability to motivate others by setting a compelling vision for the future and by being a role model
  
  

Additional Details

• Travel Requirements 30%
  
  

Salary Range

$235,000.00 - $475,000.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation