Infrastructure level 2 engineer

U_S_C OR G_C CANDIDATES ONLY

NO_C_2_C OR VENDORS PLEASE!!!

Job Title: Infrastructure Level 2 Engineer (Hybrid Contract-to-Hire)

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Company Overview

We are a forward-thinking organization committed to delivering top-notch IT solutions that drive our business forward. Our dynamic team thrives on innovation, collaboration, and excellence. We are seeking a dedicated Infrastructure Level 2 Engineer to join us on a hybrid contract-to-hire basis, playing a pivotal role in maintaining and enhancing our IT infrastructure to support seamless operations and ensure system integrity.

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Position Overview

The Infrastructure Level 2 Engineer will be responsible for managing and maintaining our IT infrastructure, ensuring optimal performance and alignment with the strategic objectives of the business. This role requires a strong understanding of IT systems, including Salesforce administration, SaaS platform management, and hands-on experience with IT hardware and data management. The ideal candidate will excel in resolving technical issues, managing daily IT tasks, and contributing to continuous process improvements.

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Key Responsibilities

<>IT System Management

• SaaS Platform Oversight:
  • Manage and optimize the usage of SaaS platforms such as Salesforce.
  • Ensure SaaS applications are administered effectively to meet departmental needs.
• Hardware Support:
  • Address hardware issues, manage device setups, and perform regular system upgrades and maintenance.
• Software Installation and Management:
  • Oversee the installation, configuration, and updating of software applications.
  • Ensure all tools and applications are available and functional for users.

<>Network and Security Management

• Network Support:
  • Provide support for local area networking (LAN) issues, including VPN configurations and internet connectivity troubleshooting.
• Security Protocols:
  • Manage antivirus software and monitor system security.
  • Prevent, detect, and resolve security threats to maintain a secure IT environment.

<>Technical Support and Troubleshooting

• Help Desk Operations:
  • Manage the IT help desk using Atera.
  • Respond to support tickets and resolve issues related to software, hardware, and network.
• User Support and Training:
  • Provide support and guidance to users on core business applications.
  • Conduct troubleshooting, preventive maintenance, and onboarding for new employees.
• Process Improvement:
  • Collaborate with IT personnel to identify and implement opportunities for process enhancements.

<>Project and Vendor Management

• Vendor Relations:
  • Liaise with IT vendors and service providers to ensure adequate support and adherence to service level agreements (SLAs).
• Project Coordination:
  • Assist in planning and executing IT projects, ensuring they meet deadlines and budget constraints.
  • Coordinate with cross-functional teams to achieve project goals.

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Required Qualifications

• Education:
  • Associate Degree in Computer Science, Information Technology, or a related field. Bachelor s degree preferred.
• Experience:
  • 3 years of experience in IT support, infrastructure management, or a similar role.
  • Hands-on experience with Salesforce administration and SaaS platform management.
  • Proven experience in managing IT hardware and data management.
• Certifications:
  • ITIL Foundation Certification preferred.
  • ServiceNow Certified System Administrator (CSA) is a plus.
• Technical Skills:
  • Proficiency with ITSM tools such as Atera, BMC Helix/Remedy.
  • Strong understanding of networking concepts, including VPN configurations and LAN troubleshooting.
  • Experience with antivirus software management and system security protocols.
  • Competency in technical writing and creating SOPs, governance documents, and process flows.
• Soft Skills:
  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team in a hybrid work environment.
  • Detail-oriented with excellent organizational skills.

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Preferred Qualifications

• Advanced Certifications:
  • ServiceNow Certified Implementation Specialist (CIS) IT Service Management.
  • Project Management Professional (PMP).
• Additional Skills:
  • Experience with data center management and IT infrastructure design.
  • Familiarity with disaster recovery planning and execution.
  • Knowledge of SQL Server, JavaScript, and other scripting languages.

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Benefits

• Hybrid Work Environment:
  • Flexible work arrangements with a mix of remote and on-site work.
• Career Growth:
  • Opportunity for contract-to-hire with potential for long-term employment.
• Professional Development:
  • Access to training and certifications to enhance your skills.
• Collaborative Culture:
  • Join a supportive team that values innovation and continuous improvement.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.