What are the responsibilities and job description for the Customer Operations Manager position at Y-Recruiter?
Our client, a leading student housing provider in Hudson County, NJ, dedicated to offering convenient, well-furnished apartments to college students. With over 140 units and growing at a rate of 40% year-over-year, they focus on creating a seamless living experience.
As the Customer Operations Manager, you will oversee day-to-day operations related to property maintenance, vendor coordination, and customer communication.
Responsibilities:
- Act as the first point of contact for maintenance-related issues, ensuring prompt and friendly communication with residents.
- Proactively inform residents about routine and preventative maintenance activities.
- Collaborate with building owners, management companies, and contractors to address maintenance needs.
- Track and document all maintenance requests, ensuring issues are resolved efficiently.
- Develop and improve internal processes for handling maintenance and operational tasks.
- Monitor and report key operational metrics to identify opportunities for improvement.
Requirements:
- 2 years of experience in customer support, sales, or property management & real estate
- Demonstrated customer-first mindset
- Consummate team player - we’re a lean team!
- At least 2 years of college studies (incl. community college)
- Ability to walk or utilize a motorized scooter around Hoboken.
Preferred Qualifications:
- Familiarity with startups or small businesses.
- Basic maintenance skills (e.g., handling tools, small repairs).
Benefits:
- Competitive Salary: Up to $80,000 per year.
- Unlimited PTO: Most employees take 2-4 weeks annually.
- Career Growth: Opportunities to contribute to a growing company.
- Health Insurance: Affordable plans available after a 2-month probationary period.
Salary : $80,000
