What are the responsibilities and job description for the Senior Manager, Food and Beverage position at Yaamava’ Resort & Casino at San Manuel?
Reporting to the Director of Food & Beverage, the Senior Manager of Food & Beverage is responsible for the overall operation and success of the restaurant(s), bar(s), and various venue(s) aspects of the Food & Beverage Department. The Senior Manager of Food & Beverage works with the Director of Food and Beverage to develop strategic leadership, guidance, and direction on food and beverage concepts, initiatives and operational decisions that are they then work with their leadership team to implement and execute which directly result in year over year improvements. The Senior Manager is responsible for the management, training, employee engagement, and overall direction of the department staff and their day-to-day responsibilities. Additionally, the Senior Manager will assist the Director(s) of Food and Beverage to partner closely with the various leadership in and out of the division to ensure an optimal, best in class guest service experience while safeguarding company assets and upholding the highest of food and beverage integrity.
Essential Duties & Responsibilities
1. Manages the day-to-day operations and responsibilities for their areas to ensure that our Yaamava’ Resort & Casino brand standards are being upheld and executed. Develops business plans that improve the quality of service and guest experience. Continuously evaluates department operations and performance to identify strategies to increase revenue, profitability, and guest satisfaction.
2. Creates succession plans to mentor team members for leadership roles and support employee engagement through involvement of the daily venue/beverage operations.
Develops training programs and monitors results through evaluation, inspection, and analysis. Reports on current staffing levels, needs, forecasting, and overall labor management best practices.
4. Ensures effective structures, processes, positions, and performance management systems are in place for restaurant, beverage, and catering operations. Ensures proper health and safety measures and food quality assurance standards are in place and met at all times.
6. Identifies and implements new trends for operations, assists in the development of menus, and provides sound decision making in handling difficult business situations. Advises in department-related issues, such as the planning of special promotions and events, and provides the necessary expertise to ensure the successful implementation of plans.
Supervisory Responsibilities
Directs and supervises management, individual contributors, and front-line employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing, and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education/Experience/Qualifications
Bachelor’s Degree in Hotel/Restaurant Management, Business Administration, or related field required.
Master’s Degree in Hotel/Restaurant Management, Business Administration, or related field preferred.
Minimum three (3) years of Food & Beverage experience in the casino, restaurant, bar, and/or hotel industry required.
Minimum five (5) years of progressive supervisory and managerial experience, including directing, leading, and coaching others to exceed organizational standards required.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
Must possess advanced service/food/liquor/beer/wine product and mixology knowledge.
Ability to prepare, understand, present, and analyze business strategies; advanced proficiency in budgeting, P&L, and business planning is mandatory.
Intermediate proficiency in Microsoft Outlook, Word, Excel and PowerPoint.
Proven managerial problem-solving critical thinking skills with the ability to exercise independent judgment.
Ability to identify and prioritize issues, delegating as appropriate, to drive to measurable results.
Must possess demonstrated leadership ability and organizational and strategic agility.
Demonstrated ability for people development by mentoring, motivating, coaching, consistently providing feedback, and holding them accountable.
Requires experience across a broad spectrum of food & beverage quality and price points (i.e. fine dining, casual dining, buffet, quick eats, bars, high-end beverage service, etc.).
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
Must possess a current and valid SERV Safe certificate or be able to obtain before commencing employment.
Must possess a current and valid RBS certificate or be able to obtain before commencing employment.
A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.
Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
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