What are the responsibilities and job description for the Patient Services Specialist position at YAI - Seeing Beyond Disability?
Company Overview
Premier HealthCare is dedicated to delivering high-quality primary care and specialty outpatient services to all individuals, regardless of their ability to pay. Our compassionate team of medical professionals is committed to providing exceptional care tailored to the needs of children and adults, including those with disabilities and other at-risk populations.
Key/Essential Functions & Responsibilities
- Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect calls. For assignments to CST, answers inquiries and schedules appointments via return phone calls or emails for rehabilitation, nutrition or mental health services.
- Completes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database.
- Provides information regarding services, sliding scale fees and/or appointments to callers.
- Assists callers with determining appropriate services and/or identifying available providers and with preliminary assessment of potential eligibility for services, if assigned to CST.
- Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates.
- Enters notes on patient records to facilitate rescheduling and to record other information, including documented eligibility for CST services, as needed.
- Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable.
- Escalates callers with complaints or issues to supervisor or other identified staff, as directed.
- Participates in department meetings.
- Performs all related work, as assigned.
Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)
- High School diploma/GED;
- At least six (6) months’ experience assisting customers and/or callers, preferably in a customer service capacity;
- Ability to work on Saturdays on a regular, rotating schedule (at least once every 2 months) for PHC assignments
- Above average verbal communication skills
- Basic computer and written communication skills – including email, utilizing Workday and related systems (DA, etc.) to complete tasks
Preferred Qualification Requirements (desired_ requirements beyond MQRs above)_
- College credits and/or degree
- Prior experience in a call center environment or as a receptionist receiving a high-volume of calls and/or email inquiries
- Prior experience in healthcare
- Ability to speak a second language, ideally Spanish, Cantonese and/or Mandarin
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Application Question(s):
- The position payrate is $17.00 per hour. Are you ok with that?
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Required)
- Customer service: 1 year (Required)
Language:
- Spanish (Required)
Work Location: In person
Salary : $17
