IT, Systems Engineer 1

Position Focus :

The Systems Engineer 1 assists with the planning and engineering of Yale School of Management’s (SOM) systems infrastructure. Includes the implementation and design of hardware and software. Monitors the performance of systems. The Systems Engineer 1 is part of a team that implements IT solutions to SOM’s issues.

Identity and Access Management (IAM) : With knowledge of IAM concepts, this position supports user account management, group membership, and permission management.

Endpoint support : The role involves designing, developing, supporting, and maintaining the organization’s endpoints, encompassing both hardware and software. Responsibilities include updating documentation, providing end-user support, and implementing solutions for managed endpoints, ensuring secure management of all devices like desktops and laptops.

Application Support : Supports learning management systems through application evaluation, deployment, and maintenance, providing expert assistance to faculty, staff, and students. The individual will lead IT projects with minimal supervision, offering project consultation and recommendations, and facilitating the adoption of new technologies.

The Systems Engineer 1 will participate in assigned projects.

1. Participate in the build, configuration, and documentation of IT infrastructure.

2. Maintain and support IT infrastructure, ensuring adherence to standards and service level objectives.

3. Perform defined processes and practices to support the network and ensure consistent and reliable operation to meet business needs.

4. Provide user support and troubleshooting through established protocol; escalate as necessary.

5. Contribute to documentation of incidents, internal processes, and procedures.

Dept / Section URL

Essential Duties

1. Participate in the build, configuration, and documentation of IT infrastructure. 2. Maintain and support IT infrastructure, ensuring adherence to standards and service level objectives. 3. Perform defined processes and practices to support the network and ensure consistent and reliable operation to meet business needs. 4. Provide user support and troubleshooting through established protocol; escalate as necessary. 5. Contribute to documentation of incidents, internal processes, and procedures.

Required Education and Experience

Bachelor's Degree and no experience or equivalent education and demonstrated experience.

Required Skill / Ability 1 :

Analytical and problem-solving skills.

Required Skill / Ability 2 :

Developed interpersonal, written, communications and organizational skills.

Required Skill / Ability 3 :

Knowledge of systems engineering software tools and MS Suite.

Required Skill / Ability 4 :

Customer service mindset and skills.

Required Skill / Ability 5 :

Proven commitment to diversity and inclusion, equity, and excellence.

Preferred Education, Experience and Skills :

Demonstrated experience in this type of role is strongly preferred. Familiarity with systems methods and techniques.

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Drug Screen

Health Screening

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.