Operations Analyst

About the Role: We’re looking for a detail-oriented Operations Analyst to join our team and ensure efficient operations. In this role, you will process client service agreements, update reports, conduct audits, and resolve billing discrepancies. You’ll also support consultants and the director by coordinating schedules and providing essential administrative assistance. If you have strong analytical skills, excellent communication abilities, and thrive in a dynamic environment, we want to hear from you! What You’ll Do: Coordinate and schedule consultants for training sessions, both virtually and on site Review attendance, time and hours for accuracy and completeness Resolve booking or billing discrepancies Provide administrative support to consultants and the director Analyze client survey data and summarizes areas of interest Manage a shared department inbox, troubleshoot issues and escalate questions as they arise Assist in managing the PSG Ops queue items Audit the CRM system for accurate billing, action items to complete, and process cancellation Review and process client service agreements Conduct audits on current processes and make suggestions for improvement Who You Are: Bachelor’s degree in business or related discipline; or an equivalent combination of education and experience One plus (1+) year of experience in Administrative Support role Excellent verbal and written communication skills Proficient in Microsoft Office Suite with a focus on Excel Ability to multi-task in a deadline-driven environment Strong attention to detail and ability to follow processes Good problem-solving skills with the ability to resolve issues effectively Ideal to have: Knowledge of SharePoint Real Estate runs on Yardi. About Us: Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth. Discover the Yardi Difference: Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities. Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements. #YardiCareers #TeamYardi #hiring $26.53/hr - $29.85/hr All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website. EOE/Race/Gender/Disability/Vets *sh #LI-Hybrid