What are the responsibilities and job description for the IT Application Development Coop (Fall 2025) position at Yaskawa Motoman Robotics?
Yaskawa America Incorporated, Motoman Robotics Division is looking for an IT Applications Development co-op student for Spring 2025. This is a full-time position, and the student would be expected to start work in September 2025. We are willing to make reasonable accommodations for classes but require 40-hour work schedule for the first co-op term.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Develop web and console applications per documented specifications.
- Develop embedded customizations, queries, and reports in business system per user specifications.
- Document application code.
- Debug applications.
- Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or request.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriate resource / supervisor.
- Record, track, and document the help desk request.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform post-resolution follow-ups to help requests.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Develop help sheets and frequently asked questions lists for end users.
- Perform end user training in areas such as Operating System functionality, application specific products such as Office suite, e-mail, voicemail, network access, etc.
