IT Application Development Coop (Fall 2025)

Yaskawa America Incorporated, Motoman Robotics Division is looking for an IT Applications Development co-op student for Spring 2025. This is a full-time position, and the student would be expected to start work in September 2025. We are willing to make reasonable accommodations for classes but require 40-hour work schedule for the first co-op term.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Develop web and console applications per documented specifications.
• Develop embedded customizations, queries, and reports in business system per user specifications.
• Document application code.
• Debug applications.
• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or request.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriate resource / supervisor.
• Record, track, and document the help desk request.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform post-resolution follow-ups to help requests.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Develop help sheets and frequently asked questions lists for end users.
• Perform end user training in areas such as Operating System functionality, application specific products such as Office suite, e-mail, voicemail, network access, etc.