What are the responsibilities and job description for the Operations Specialist position at Yates Community Center?
Job Description
Job Description
Description :
The Operations Specialist is the "face of our facility." Knowing our community, our members, and our facility in order to maintain, organize, inspect, respond, anticipate, and take action to address day to day needs. We welcome you to grow with us.
Responsibilities :
Provide customer service :
Ensure members have a positive experience
Provide orientation and instruction on proper usage of fitness equipment to members
Handle in-person inquiries, complaints, calls, and emails
Train front desk staff to ensure excellent customer service and member satisfaction
Facility operations management :
Develop and implement policies and standard operating procedures to ensure the safety and security of all members and staff
Develop emergency procedures and institute a program of training for staff and volunteers
Monitor and maintain inventory levels of supplies
Oversee and maintain outside structures and courts
Ensure grounds are maintained by managing lawn and snow contracts
Cleanliness and Hygiene :
Establish rigorous cleaning protocols
Ensure regular deep-cleaning of facility
Ensure restrooms and shower areas are always clean
Communications :
Communicate issues or changes to front desk staff, volunteers and management in a timely manner as necessary
Equipment management :
Develop a system for routine equipment maintenance checks and immediate repairs when required
Provide a strategic replacement plan for older equipment or recommendations of new equipment to the Executive Director
Ensure facility layouts are optimized for maximum efficiency, smooth flow of traffic, accommodating varying peak usage times and maintain a positive workout atmosphere
Budget and cost control :
Identify areas for potential savings
Manage expenditures effectively within the operations budget
Oversee daily and weekly end of day / week reports, ensuring cash and check receipts are accounted for
Collaborate with Executive Director or Board of Directors to develop and implement marketing strategies to attract new members and retain current members
Compliance :
Work with outside agencies to ensure compliance with all local, state and federal regulations related to facility and grounds
Data oversight :
Maintain accurate records and reports related to membership, sales, and operations
Requirements : Requirements :
High school diploma or equivalent; Bachelor's degree in business, sports management, or related field preferred
1 years of experience in operations management, preferably in a community / fitness center or related industry
Strong leadership and communication skills
Excellent customer service skills and ability to handle member concerns and complaints
Knowledge of fitness equipment and industry trends
Knowledge of Microsoft Office and fitness center management software
Microsoft Excel proficiency preferred
Ability to work flexible hours, including evenings and weekends
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