What are the responsibilities and job description for the Customer Service Engineer - ITS (Prescott) position at Yavapai County Government?
We are hiring for a Customer Service Engineer
Yavapai County Information Technology Services (ITS) department is seeking a Customer Service Engineer to deliver responsive, first-tier technical support and records assistance to authorized users across County departments. Ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a solid understanding of technical support procedures and record management systems.
Review class specification for Customer Service Engineer here.- Performs service desk related support duties.
- Documents customer requests/issues and creates service desk requests.
- Resolves tier one requests for computer assistance from users, including resetting user accounts and passwords and troubleshooting basic technical issues.
- Provides records assistance and support to both county constituents (public) and other county offices.
- Performs tasks of sorting and converting information, organizing, and preparing paper files to be scanned into digital images.
- Retrieves information from various database programs.
- Moves and lifts boxes on and off warehouse shelves.
- Drives a fully loaded cargo van for records pickup and deliveries.
- Maintains and destroys confidential documents with an industrial strength paper shredder.
- Assists researchers in finding public documents.
- Resolves customer inquiries and concerns by telephone or email.
- Performs other job-related duties as assigned.
Education:
High school diploma or equivalent.
Experience:
A minimum of six (6) months of customer service or general office experience.
Additional Requirements:
Must possess a valid Arizona driver’s license.
Salary : $19 - $24
