Customer Service Engineer - ITS (Prescott)

Role

We are hiring for a Customer Service Engineer

Yavapai County Information Technology Services (ITS) department is seeking a Customer Service Engineer to deliver responsive, first-tier technical support and records assistance to authorized users across County departments. Ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a solid understanding of technical support procedures and record management systems.

Review class specification for Customer Service Engineer here.

Major Duties, Responsibilities

• Performs service desk related support duties.
• Documents customer requests/issues and creates service desk requests.
• Resolves tier one requests for computer assistance from users, including resetting user accounts and passwords and troubleshooting basic technical issues.
• Provides records assistance and support to both county constituents (public) and other county offices.
• Performs tasks of sorting and converting information, organizing, and preparing paper files to be scanned into digital images.
• Retrieves information from various database programs.
• Moves and lifts boxes on and off warehouse shelves.
• Drives a fully loaded cargo van for records pickup and deliveries.
• Maintains and destroys confidential documents with an industrial strength paper shredder.
• Assists researchers in finding public documents.
• Resolves customer inquiries and concerns by telephone or email.
• Performs other job-related duties as assigned.
  
  

Education

Minimum Qualifications

High school diploma or equivalent.

Experience

A minimum of six (6) months of customer service or general office experience.

Additional Requirements

Must possess a valid Arizona driver’s license.

Employee Benefits

Yavapai County Government offers a comprehensive employee benefits package to

Full-Time employees working 30 or more hours per week that includes but is not limited to:

• 10 Paid Holidays Per Year
• Annual Leave
• Employee Assistance Program (EAP)
• Health Care Insurance - Medical, Dental, Vision
• Life Insurance
• Long-Term & Short-Term Disability
• Retirement Plans
• Sick Leave
• Tuition Reimbursement Program
  
  

ELECTIVE COVERAGE

• 457 Deferred Compensation Program
• Dependent Health Care Insurance - Medical, Dental, Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Short-Term Disability
• Supplemental Life (for employees & dependents)
  
  

PLEASE NOTE

• Part-Time , Temporary and Seasonal employees accrue Sick Leave based on hours worked.
• Part-Time employees have limited benefits available.
• Temporary and Seasonal employees are not eligible to accrue Annual Leave.
  
  

Click Here To View Our Benefits Summary.

Closing Date/Time: 4/23/2025 5:00 PM Arizona