What are the responsibilities and job description for the Head Golf Professional position at Yellowstone Club?

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world's only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

The Yellowstone Club offers an unparalleled experience with its exceptional golf and amenities, set against the breathtaking backdrop of the surrounding Montana landscape. At the heart of the club's offerings is a world-class championship golf course designed by renowned architect Tom Weiskopf. This course presents a challenging yet enjoyable experience, providing exclusive access to a serene and uncrowded playing environment for both novice and seasoned golfers. The purpose of the Head Golf Professional is to lead the Golf Operation staff, alongside the Director of Golf and Assistant Director of Golf, in all day-to-day operations, ensuring a world-class golf experience.

Essential Job Functions :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions :

Lead the Professional Golf staff in all tournament processes to ensure that each event is successfully prepared for and organized leading to an exceptional experience for our Members and their guests.
Set expectations and guide the process for completion of Tournament Operations, while effectively communicating to leadership.
Develop strong partnerships within the entire golf operation to define, develop, and modify the operation, leading to constant improvement of the overall product.
Keep up with the demand of the membership via phone, email, and face-to-face requests. Email management is very important, and it oversees all assistant's and staff's email management.
Constantly analyze, critique, and monitor golf events throughout the year.
Work with the Director of Golf / Assistant Director of Golf to assign proper responsibilities to each staff member, reporting updates and issues to the Director of Golf / Assistant Director of Golf when necessary.
Create recommendations and implement operational improvements.
Monitor the performance of the overall daily operation; ensure the highest standards and guest satisfaction each day.
Oversee tournament operations, teaching, club fitting, pace of play, caddie program, and more to ensure total Member satisfaction each day.
Assist with the Manager on Property (MOD) program throughout the year, especially in the wintertime. Cross-trained within all departments on property. Assisting the COO / SVP in any area that needs attention in the wintertime.
Oversee all of golf's responsibilities with Salesforce and golf concierge requests.
Assist the Director of Golf / Assistant Director of Golf in all clubhouse functions. Duties include making sure the clubhouse is up to YC's Standards. Work with departments within the clubhouse to ensure the building runs correctly. Will work with Food and Bev, Valet, Lodge Keeping, Housekeeping, and Facilities to perform their duties for our membership.

Other Duties and Responsibilities :

Provide detailed, monthly staff schedules.

Assist the Director of Golf / Assistant Director of Golf with staff evaluations and enforcement of rules & regulations.

Manage the Assistant Golf Professional staff, ensuring all policies are kept and properly followed.

Work with the Outside Operations Lead to direct the outside operations staff and caddies to be proactive and make the operation better while they are at work; assign tasks as needed.

Recruit staff and organize training activities each season, working with the Director of Golf / Assistant Director of Golf.

Work with the Golf Shop Merchandiser to source and provide employee uniforms.

Work with the Golf Shop Merchandiser to assist in the development of standard retail operating procedures and training manuals, along with the Director of Golf / Assistant Director of Golf. And assist him / her wherever needed.

Completely understand the entire operation at Yellowstone Club as it relates to our membership and the Golf Operation.

Oversee the preparations for Golf Schools, Clinics, and Camps, working with the Director of Instruction.

Ensure all Golf Professionals are knowledgeable and capable of conducting world-class instruction, working with the Director of Golf / Assistant Director of Golf and the Director of Instruction to establish instructional standards.

Keep your personal golf game sharp.

Play with Members to encourage the growth of the golf operation and annual rounds; excite Members to use the golf facilities more regularly.

Help the Golf Shop Merchandiser evaluate and survey the market, incorporating new ideas and plans into the Golf Shop retail program.

Ability to hold staff accountable to provide world-class service.

Assist the retail shop where needed and when needed.

With the help of the Director of Golf / Assistant Director of Golf and the Golf Shop Merchandiser plan special events and promotional campaigns throughout every season to grow annual sales.

Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.

Meet departmental productivity, organization, punctuality / attendance, and consistency standards.

Maintain a positive and respectful attitude.

Treat Members, guests, vendors, customers, and co-workers with professionalism and respect at all times.

Maintain the privacy of our members at all times.

Maintain a clean and neat appearance at all times.

Communicate regularly and effectively with all employees, supervisors, managers, and directors.

Perform work in a safe and high-quality manner.

Project a favorable image of Yellowstone Club to Members and guests at all times.

Must be able to work flexible work hours / schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.

Nothing in this job description restricts management's right to assign or reassign duties, work hours, and / or responsibilities for this job at any time.

Major Responsibilities :

Ensure that each Member and guest receives outstanding guest service in a guest-friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge, and all other components of guest service.

Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests, and ensure that all transactions with guests are handled in a legal and ethical manner.

Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.

Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Oversee the management of the entire golf operation staff : Which could include the following, Golf professionals, Golf retail, Golf Concierge, Outside Service Attendants, Director of Instruction, and Caddies

Supervisory Responsibilities :

Directly supervises employees and / or supervisors; carries out supervisory responsibilities in accordance with the Club's policies, procedures, and applicable laws; responsibilities include but are not limited to : interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Disclaimer :

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience and Qualifications :

Including, but not limited to, the following :

Class A Member of the PGA of America

3 years' experience as a First Assistant or Head Golf Professional

Teaching Experience

Detailed knowledge in all facets of the Golf Industry

Bachelor's Degree in a related area

Experience in delivering World Class Customer Service

Experience / Education Preferred :

Former Customer Service Employment

List of previous Playing Experiences and Placement in Golf Tournaments

Additional golf-related certifications

Certificates & Licenses

Valid State Driver's License

Computer Skills

Intermediate to Advanced understanding of Microsoft Office

Language Ability

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

Able to perform basic math calculations.

Reasoning Ability

Ability to solve basic problems and / or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 25 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. The employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, to preparing and analyzing data and figures, visually inspecting the property and / or department, and recognizing hazards and safety violations.

Receipt and Acknowledgment

I acknowledge and understand that :

The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.

Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.

Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.

I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

Compensation and Benefits

The club will provide compensation and benefits package commensurate with experience and qualifications. This includes but is not limited to :

Base salary range of $70,000-$85,000

Instruction income projected between $10,000-$20,000

Performance bonus projected $5,000-$7,000

Subsidized housing opportunities

PGA Dues, GBN Dues

Tournament Allowance ($1,000)

Clothing Allowance ($3,000)

Complimentary meal per day

Complimentary ski pass

401(k) match up to 4%

For more information about the Club, visit www.yellowstoneclub.com.

To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.

LI-CK1

Salary : $70,000 - $85,000

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