Head Golf Professional

• 
  Lead the Professional Golf staff in all tournament processes to ensure that each event is successfully prepared for and organized leading to an exceptional experience for our Members and their guests.
• Set expectations and guide the process for completion of Tournament Operations, while effectively communicating to leadership.
• Develop strong partnerships within the entire golf operation to define, develop, and modify the operation, leading to constant improvement of the overall product.
• Keep up with the demand of the membership via phone, email, and face-to-face requests. Email management is very important, and it oversees all assistant's and staff’s email management.
• Constantly analyze, critique, and monitor golf events throughout the year.
• Work with the Director of Golf/Assistant Director of Golf to assign proper responsibilities to each staff member, reporting updates and issues to the Director of Golf/Assistant Director of Golf when necessary.
• Create recommendations and implement operational improvements.
• Monitor the performance of the overall daily operation; ensure the highest standards and guest satisfaction each day.
• Oversee tournament operations, teaching, club fitting, pace of play, caddie program, and more to ensure total Member satisfaction each day.
• Assist with the Manager on Property (MOD) program throughout the year, especially in the wintertime. Cross-trained within all departments on property. Assisting the COO/SVP in any area that needs attention in the wintertime.
• Oversee all of golf’s responsibilities with Salesforce and golf concierge requests.
• Assist the Director of Golf/Assistant Director of Golf in all clubhouse functions. Duties include making sure the clubhouse is up to YC’s Standards. Work with departments within the clubhouse to ensure the building runs correctly. Will work with Food and Bev, Valet, Lodge Keeping, Housekeeping, and Facilities to perform their duties for our membership.

• 
  Provide detailed, monthly staff schedules.
• Assist the Director of Golf/Assistant Director of Golf with staff evaluations and enforcement of rules & regulations.
• Manage the Assistant Golf Professional staff, ensuring all policies are kept and properly followed.
• Work with the Outside Operations Lead to direct the outside operations staff and caddies to be proactive and make the operation better while they are at work; assign tasks as needed.
• Recruit staff and organize training activities each season, working with the Director of Golf/Assistant Director of Golf.
• Work with the Golf Shop Merchandiser to source and provide employee uniforms.
• Work with the Golf Shop Merchandiser to assist in the development of standard retail operating procedures and training manuals, along with the Director of Golf/Assistant Director of Golf. And assist him/her wherever needed.
• Completely understand the entire operation at Yellowstone Club as it relates to our membership and the Golf Operation.
• Oversee the preparations for Golf Schools, Clinics, and Camps, working with the Director of Instruction.
• Ensure all Golf Professionals are knowledgeable and capable of conducting world-class instruction, working with the Director of Golf/Assistant Director of Golf and the Director of Instruction to establish instructional standards.
• Keep your personal golf game sharp.
• Play with Members to encourage the growth of the golf operation and annual rounds; excite Members to use the golf facilities more regularly.
• Help the Golf Shop Merchandiser evaluate and survey the market, incorporating new ideas and plans into the Golf Shop retail program.
• Ability to hold staff accountable to provide world-class service.
• Assist the retail shop where needed and when needed.
• With the help of the Director of Golf/Assistant Director of Golf and the Golf Shop Merchandiser plan special events and promotional campaigns throughout every season to grow annual sales.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance, and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers, and co-workers with professionalism and respect at all times.
• Maintain the privacy of our members at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers, and directors.
• Perform work in a safe and high-quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours, and/or responsibilities for this job at any time.

• 
  Ensure that each Member and guest receives outstanding guest service in a guest-friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge, and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests, and ensure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
• Oversee the management of the entire golf operation staff: Which could include the following, Golf professionals, Golf retail, Golf Concierge, Outside Service Attendants, Director of Instruction, and Caddies

• 
  Directly supervises employees and/or supervisors; carries out supervisory responsibilities in accordance with the Club’s policies, procedures, and applicable laws; responsibilities include but are not limited to: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• 
  Class A Member of the PGA of America
• 3 years’ experience as a First Assistant or Head Golf Professional
• Teaching Experience
• Detailed knowledge in all facets of the Golf Industry
• Bachelor’s Degree in a related area
• Experience in delivering World Class Customer Service

• Former Customer Service Employment
• List of previous Playing Experiences and Placement in Golf Tournaments
• Additional golf-related certifications

• Valid State Driver’s License

Computer Skills

• Intermediate to Advanced understanding of Microsoft Office

Language Ability

• Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

• Able to perform basic math calculations.

Reasoning Ability

• Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 25 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. The employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, to preparing and analyzing data and figures, visually inspecting the property and/or department, and recognizing hazards and safety violations.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

• 
  Base salary range of $70,000-$85,000
• Instruction income projected between $10,000-$20,000
• Performance bonus projected $5,000-$7,000
• Subsidized housing opportunities
• PGA Dues, GBN Dues
• Tournament Allowance ($1,000)
• Clothing Allowance ($3,000)
• Complimentary meal per day
• Complimentary ski pass
• 401(k) match up to 4%

For more information about the Club, visit www.yellowstoneclub.com.

To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.