What are the responsibilities and job description for the IT Specialist position at Yellowstone Club?

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world's only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club's Technology department is currently seeking candidates for an IT Specialist. This is a full-time year-round position located in Big Sky, Montana.

The purpose of the IT Specialist is to provide exceptional customer service and IT support to our employees.

Major Responsibilities

Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge, and all other components of guest service.
Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests, and ensure that all transactions are handled legally and ethically.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times.
Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.

Essential Job Functions :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Answer help desk calls and document resolutions.

Ability to handle multiple tasks at a time and properly prioritize the order in which they are resolved

Troubleshoot software and applications, including but not limited to general PC / workstation support, basic network troubleshooting, and AV support. Able to assist with installations and upgrades of a wide range of software and applications.

Provide technical support and basic training to employees.

The ability to successfully gather all required and relevant information, from users and systems, to troubleshoot tickets to completion.

Take ownership of all support tickets and effectively escalate when required.

Create new users (across all systems) and emails.

Document important information.

Maintain confidentiality concerning the information being processed, stored, or accessed by the network.

Bring to the attention of IT management if any documentation is out of date or needs revision.

Troubleshoot, order, backup, and restore iPhones.

Run, terminate, and test cable.

Order and deploy workstations.

Familiarity with AD, Exchange, and Office 365.

The ability to work individually and as part of a team.

The ability to collaborate within a team on a wide variety of projects.

Strong communication skills.

Assist with IT infrastructure deployment of all new buildings, sites, and remodels.

Other Duties and Responsibilities

Perform all duties and responsibilities in a timely and efficient manner by established Club policies, procedures, and standards of service to achieve the overall objectives of this position.

Meet departmental productivity, organization, punctuality / attendance, and consistency standards.

Maintain a positive and respectful attitude.

Working outside in a variety of conditions including heat, cold, rain, and snow.

Climbing ladders and using other equipment to access tough-to-reach locations.

Treat Members, guests, vendors, customers, and co-workers with professionalism and respect at all times.

Maintain the privacy of our Members at all times.

Maintain a clean and neat appearance at all times.

Communicate regularly and effectively with all employees, supervisors, managers and directors.

Perform work in a safe and high-quality manner.

Project a favorable image of Yellowstone Club to Members and guests at all times.

Must be able to work flexible work hours / schedule including evenings, weekends and holidays. Long hours may be required due to business demands.

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