Member Experience Coordinator Summer 2025

The purpose of the Member Experience Coordinator is to work with the golf professionals and golf staff to deliver the highest quality of anticipatory service. The Member Experience Coordinator will strive to deliver personal and unique experiences to members while also gathering information that would be helpful to the operation and needed to deliver the highest quality of anticipatory service.

Major Responsibilities

• Gathering information about members from all staff and organizing information on members in a way that is easily accessible and helpful to anyone that might view it.
• Being prepared to celebrate important dates and holidays with members at any time
• Communicating to golf professionals and staff with notable events or dates to recognize with members
• Communicating with upper management regarding upcoming important dates/moments
• Preparing for member arrivals the week before and preparing staff through nightly emails
• Preparing staff and equipping them to build relationships with staff making the member experience memorable
• Assisting the team in down times in the golf shop, practice facility, and staging when not busy.
• Being a very visible member of the team for members. This position cannot be successful being behind the scenes. Must be out and about.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Gather information about golf staff
• Gather information from golf staff about members
• Facilitate conversations between staff and members
• Celebrate notable events with membership
• Forward thinking of ways to provide service with information such as tee sheets and golfer data
• Matching up members and staff to foster meaningful connections
• Delegating member targets to staff and gathering information that staff reports back

Other Duties and Responsibilities:

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve this position's overall objectives.
• Meet departmental productivity, organization, punctuality/attendance, and consistency standards.

• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect.
• Always maintain the privacy of our members.
• Always maintain a clean and neat appearance.
• Communicate regularly and effectively with all employees, supervisors, managers, and directors.
• Perform work in a safe and high-quality manner.
• Project a favorable image of Yellowstone Club to Members and guests always.

• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Assist with Outside Service Attendants when advised
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Experience/Education Required

• High school diploma, GED or vocational training or job-related course work
• Minimum of two years of customer services experience or closely related industry experience

Certificates & Licenses

Valid State Driver’s License

Computer Skills

• Basic Understanding of TEI
• Basic Understanding of Microsoft Office, Especially Excel & Word
• Salesforce

Language Ability

Able to speak clearly and effectively with Members, guests, co-workers, vendors, and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

Able to perform basic math calculations.

Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow, or inclement weather as the position's demands dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to stand, walk, talk, and hear. While performing this job, the employee must use hands and fingers to handle, organize or lift items. While performing the duties of this job the employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions to clarify any points listed in this job description.

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