Outdoor Pursuits Reservations Coordinator Summer 2025

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

The purpose of the Reservations Coordinator is to assist, provide information, and book Outdoor Pursuits activity inquiries from Members and guests through all forms of communication.

Essential Job Functions

• Field activity questions through phone calls, emails, texts, and drop-ins.
• Process reservations by phone, email, text, and drop-in.
• Receive, relay, and confirm all Outdoor Pursuits and off-property activity reservations.
• Work closely with Outdoor Pursuits Managers/Supervisors and other departments on providing effective communication, planning, and organization to ensure all activity needs are met.
• Promote Outdoor Pursuits activities to Members and guests.
• Maintain knowledge of services and activities. Know the status, rates, and benefits of all services.
• Communicate reservations to necessary departments.
• Perform opening and closing duties as necessary.
• Be the initial point of contact of all Outdoor Pursuits inquiries and activities reservations.
• Manage daily reservation system from inquiry to confirmation, including alterations to itineraries.

Other Duties and Responsibilities

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members and guests at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Assist other departments as necessary during busy periods

Experience/Education Required

• One to two years of customer service related experience
• Proficiency in the Microsoft Office suite of programs
• High school diploma, GED or vocational training or job-related course work required

Experience/Education Preferred

• One year of experience with a reservations system
• Proven experience using communication and organizational skills to accomplish goals
• Formal training at vocational schools, colleges or universities recognized
• Similar combination of education and experience
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology.

Yellowstone Club offers great benefits including:

• Complimentary shift meals
• Two employee ski days at the Yellowstone Club each month
• Discounted Ski Pass to either Big Sky Resort or Bridger Bowl
• 401k eligibility and bi-weekly match
• Discounted Employee Housing in Big Sky or Bozeman
• Discounts to over 1000 retailers through ADP LifeMart
• End of season Employee Appreciation Day and retail sale

For more information about the Club, visit www.yellowstoneclub.com.

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