Spa Concierge Summer 2024

Yellowstone Club is a paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Health & Wellness department is currently seeking candidates for a Spa Concierge for the upcoming Summer season! Our Summer employment dates are May - September.

The purpose of the Spa Concierge is to provide professional, efficient, friendly and happy service for our Members and guests of Yellowstone Club, eventually enhancing, creating and realizing all revenue and profit opportunities.

Major Responsibilities:

• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team Members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all Yellowstone Club team Members to foster and promote a positive working environment.
  
  
  

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• Uphold and ensure gracious front desk procedures in the booking and handling of customers.
• Responsible for being knowledgeable in regards to all spa services, pricing, and other services provided by YC Spa, Salon & Fitness
• Professionally exhibit proper telephone etiquette with guests in compliance with the terminology dictated by the spa management.
• Enthusiastically serve guests in a timely manner, while implementing proper service standards.
• Practice all sanitation and safety guidelines provided by both the Department of Health and the spa.
• Proactively maintain cleanliness standards in all areas of the Spa, Salon, Retail & Fitness.
• Professionally take and confirm reservations for all services and treatments offered at the spa.
• Answer all incoming calls in an efficient and friendly manner. Consistently provide guests with the requested information concerning their needs.
• Possess an ability to effectively sell and upsell.
• Efficiently process all incoming reservations received
• Promptly mail all literature requests and confirmations.
• Reply to inquiries and requests via website and administrative messages.
  
  
  

Other Duties and Responsibilities:

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
  
  
  

Supportive And Coordination Functions

In addition to performance of the essential functions, this position is required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the resort.

• Assist Spa Supervisor and Spa Manager daily and weekly regarding Spa, Salon, Retail and Fitness activities.
• Proactively maintain daily cleaning activities for the Spa, Salon, Retail, and Fitness
• Support other staff Members as needed.
• Perform any or all duties and project as assigned by management.
• Abide by Club’s safety standards.
  
  
  

Specific Job Knowledge, Skills And Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Ability to be persuasive with telephone sales skills.
• Knowledge about different treatments, activities, and packages available.
• Effectively perform any or all duties as assigned by management.
• Complete all tasks and projects assigned by management.
• File and organize daily reservations and other appropriate correspondence.
• Maintain a clean, aesthetically appealing and organized workstation.
  
  
  

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required

High School or equivalent education required. Bachelor’s degree preferred.

Experience/Education Preferred

At least one to two years in a public contact position.

Certificates & Licenses

Valid State Driver’s License

Computer Skills

Able to perform basic computer skills and willing to be trained on specific spa, salon & fitness software.

Language Ability

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

Able to perform basic math calculations.

Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.
  
  
  

The position offered is a seasonal position located in Big Sky, Montana.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Complimentary shift meals
• Health Benefits for all Seasonal Employees
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman
• Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
• End of season employee appreciation day and retail sale
• Access to Employee Store in Bozeman
  
  
  

For more information about the Club, visit www.yellowstoneclub.com .

To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage. Or through this web link: